Fantanesh Bezie

Results-driven Information Technology professional with over 3 years of experience providing technical IT support in the banking sector at the Commercial Bank of Ethiopia. Holds a Bachelor of Science (B.Sc.) in Information Technology from Mizan Tepi University. Experienced in technical support, hardware and software troubleshooting, Windows administration, computer networking, system maintenance, and end-user support.

Skilled in diagnosing and resolving IT issues while maintaining high service standards in a fast-paced enterprise environment. Passionate about remote IT support, cloud technologies, cybersecurity, and AI-related projects.

Technical IT Support - Commercial Bank of Ethiopia (CBE) - Ethiopia

(2021-11)

• Provide first- and second-level technical support to bank employees for hardware, software, and network-related issues.
• Install, configure, and maintain desktop computers, laptops, printers, scanners, and peripheral devices.
• Troubleshoot Windows operating systems, Microsoft Office applications, and enterprise software.
• Monitor and resolve LAN/WAN connectivity issues using TCP/IP, DNS, DHCP, and VPN technologies.
• Install software updates, security patches, and perform preventive maintenance.
• Assist users with account access, password-related issues, and technical guidance.
• Document incidents, service requests, troubleshooting activities, and resolutions.
• Collaborate with infrastructure and network teams to ensure high system availability.
• Support compliance with IT security policies and best practices.

Bachelor of Science (B.Sc.) - Information Technology - Mizan Tepi University (2019-08)