Faran Haider Hashmi

Highly motivated and adaptable professional with a proven capacity for rapid knowledge acquisition and skillful application of new concepts. A dedicated and diligent worker, I consistently deliver results and embrace challenges with enthusiasm. My strong learning agility allows me to quickly master complex tasks and contribute effectively to team objectives.

I am eager to leverage my proactive approach and commitment to excellence in a dynamic professional environment. Results-driven Logistics Coordinator & Digital Marketer with hands-on experience in Freight Brokerage, Truck Dispatching, and performance marketing. Proven track record in load coordination, carrier negotiation, and managing end-to-end ad campaigns across Meta and Google Ads.

Expert in workflow optimization, client communication, and scaling results for international brands and logistics operations.

Customer Service Representative at Ibex islamabad (2023-05 – 2024-07)

International Call Center, Ibex, Islamabad. Call center.

• Resolved customer inquiries with intelligence and efficiency, maintaining high satisfaction ratings.
• Proactively identified and addressed customer needs, exceeding performance benchmarks.
• Contributed to team success through consistent hard work and a dedication to quality service.
• Effectively managed high call volumes, ensuring timely and accurate issue resolution.

Freight Broker / Freight Operations Coordinator at Interstate X Freight Brokerage USA

Freight brokerage. Experience: 1+ Year in U.S. Freight Brokerage & Logistics.

• Coordinated freight transportation operations across the United States, managing shipments from origin to destination while ensuring timely pickups, scheduled deliveries, and smooth execution of daily freight movements.
• Maintained professional relationships with shippers, carriers, and drivers through consistent communication, load coordination, schedule confirmations, and timely resolution of transportation-related concerns.
• Monitored shipment progress throughout the transportation process, tracked load statuses, followed up on pickup and delivery appointments, and provided proactive updates to customers and relevant stakeholders.
• Delivered professional customer support by responding to shipment inquiries, communicating delivery updates, addressing concerns, and maintaining clear and transparent communication throughout the shipping process.
• Prepared, reviewed, and maintained essential freight documents, including rate confirmations, bills of lading (BOLs), proof of delivery (PODs), and other shipment-related records to support accurate and organized operations.
• Updated shipment details, maintained accurate records, entered load information into transportation management systems (TMS), and supported administrative workflows to improve operational accuracy and efficiency.
• Addressed shipment delays, scheduling conflicts, and other operational challenges by coordinating with shippers, carriers, and drivers to minimize disruptions and maintain delivery schedules.
• Managed multiple shipments and time-sensitive responsibilities simultaneously, prioritized daily tasks, and maintained attention to detail in a fast-paced U.S. freight brokerage environment.
• Supported a positive customer experience through dependable shipment coordination, accurate documentation, timely communication, and a strong focus on service quality and transportation efficiency.

Digital Advertising Specialist at Freelance (2022-09 – 2023-10)

• Managed and scaled Meta and Google ad campaigns, consistently delivering 3x+ ROAS across e-commerce and lead-gen.
• Reduced CPA by 25% through creative and landing page A/B testing.
• Implemented advanced conversion tracking (Pixel & GA4) for 100% data accuracy.
• Drove significant revenue growth and efficient customer acquisition.

Logistics Coordinator & Dispatch Specialist at Freight Brokerage

• Managed end-to-end freight dispatching operations and real-time truck tracking for US-based freight brokerage.
• Coordinated seamlessly between shippers, brokers, and drivers to ensure timely pickups and deliveries.
• Negotiated rates with carriers, dispatched loads, resolved transit issues, and maintained detailed dispatch logs.
• Utilized transportation management systems (TMS) and Excel to streamline tracking workflows and boost client satisfaction.

Bachelor in IT – Virtual University (2024)