February Armstrong

Dedicated and reliable customer service professional with 10+ years of experience in client relations, insurance claims, data entry, and administrative support. Proven ability to resolve issues quickly, accurately process high volume tasks, and maintain strong customer satisfaction. Adaptable with a passion for helping people and improving service delivery. Actively seeking remote or in-office roles in customer support, claims processing, or administrative services.

Willing to relocate: Anywhere

Claims Processor - US PACK - Slocomb, AL

(2026-01 - 2026-05)

manages the end-to-end process of shipment claims, investigating freight discrepancies, damages, or losses. They verify documentation, process claims for resolution, and communicate with carriers and customers to ensure adherence to company policy and compliance standards.

Claims Specialist - Allstate Insurance - Remote

(2022-11 - 2026-01)

• Manage 50+ insurance claims per week, consistently meeting or exceeding quality and performance benchmarks.
• Interpret and explain policy coverage, terms, and procedures to clients with clarity and professionalism.
• Conduct thorough reviews for compliance and accuracy, reducing processing errors.
• Provide empathetic customer service while negotiating resolutions and assisting with disputes.

Data Entry Clerk - Logistics Health Incorporated (LHI) - Remote

(2016-01 - 2022-04)

• Completed 195+ data entry tasks daily with exceptional accuracy and speed.
• Transcribed and recorded audio documentation from Department of Defense partners.
• Maintained confidentiality of sensitive health and military data.
• Supported internal teams with timely and efficient information processing.

Customer Service Representative - Uptown Loan Company - Columbus, GA

(2006-08 - 2015-12)

• Delivered frontline support to walk-in and phone customers regarding loan services.
• Handled collections, cash reconciliation, and daily bank deposits.
• Managed customer accounts, payment processing, and appointment scheduling.
• Conducted repossessions and title processing in compliance with financial regulations.

Columbus Technical College

Bachelor's Degree - Psychology - Saint Leo University