Felicia Baldwin

Assist front desk with check in/check out (opera) Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures, House people and Laundry Attendants Organizes and facilitates the room making process.

Housekeeping Supervisor - TownePlace Suites by Marriott - Charlotte, NC

(2023-08)

• Assist front desk with check in/check out (opera)
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures, House people and Laundry Attendants
• Organizes and facilitates the room making process.
• Checks the occupied and departure rooms, giving special attention to guest needs.
• Manage guest requests, communicating them to the relevant employees.
• Routine inspection of guest rooms to meet hotel standards.
• Interview, select, train, schedule, coach and support associates, making sure they perform in accordance with established brand or hotel standards
• Prepare schedules based upon occupancy and assign duties to workers and schedule shifts or notify vendor of weekly staffing needs.
• Achieve positive outcomes from guest queries in a timely and efficient manner.
• Carry out lost and found procedures.
• Report maintenance issues to Maintenance/Engineering Department.
• Represent the needs of the team to others in the hotel.
• Partner with other departments wherever necessary to maintain good working relationships.
• Provided guest with a site tour upon checking in.

Night Auditor/Front Desk Agent - EXTENDED STAY AMERICA - Charlotte, NC

(2023-03)

• Assists guests overnight, checking in and checking guests out, and collecting payment in accordance with company guidelines and procedures.
• Processes all laundry in compliance with company standards.
• Process reservations, registrations, payments, and departures in accordance with company guidelines and procedures.
• Sets up and maintains the grab and go breakfast in accordance with brand standards.
• Conduct periodic daily tours of the property to inspect for cleanliness, collect trash.
• Assists with the cleaning of any areas of the hotel, when needed to include but not limited to front desk, associate breakroom, guest laundry, vending areas, and common areas.
• Responsible for maintaining overall hotel cleanliness.

Housekeeping Supervisor - Hampton Inn & Suites Charlotte AIRPORT - Charlotte, NC

(2020-08 - 2023-09)

• Manage guest requests, communicating them to the relevant employees and departments
• Checks the occupied and departure rooms, giving special attention to guest needs.
• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards.notify vendor of weekly staffing needs.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures, House people and Laundry Attendants.
• Partnered other departments wherever necessary and maintain good working relationships
• Report maintenance issues to Maintenance/Engineering Department.

Housekeeping Inspector - Embassy Suites by Hilton - Charlotte, NC

(2021-01 - 2022-08)

• Clean, dust, scrub, polish and service guest rooms daily in line with hotel procedures.
• Replace linens on beds and replenish guest room supplies, empty wastebaskets.
• Assist with cleaning and folding laundry.
• Restock closets and carts, assist with laundry, strip rooms and audit rooms.
• Leave rooms in uniform arrangement as determined by the Executive Housekeeper.
• Report any damage, hazards, repairs, and strangers in assigned areas.

Housekeeping Inspector - Crothall Healthcare - Charlotte, NC

(2017-02 - 2022-04)

Provides quality customer service to customers by providing one-on-one attention to detail.

• Sweeps, scrubs, mops and polishes floors.
• Dusts and polishes furniture and fittings.
• Cleans metal fixtures and fittings.
• Empties and cleans trash containers.
• Disposes of trash in a sanitary manner.
• Cleans wash basins, mirrors, tubs and showers.
• Wipes down glass surfaces.
• Makes up beds and changes linens as required.
• Realigns furniture and amenities according to prescribed layout.
• Responds to calls for housekeeping problems, such as spills and broken glasses.

Brooklyn Academy High School (2007-06 - 2007-06)