Fernando Pupo

Senior operations, supply chain, logistics, and program leader with 20+ years of military and civilian experience directing complex, multi-site operations, large teams, inventory and distribution networks, transportation, regulatory compliance, and enterprise-scale program execution. Proven record leading teams of 65–350 personnel, managing budgets and programs up to $35M, overseeing assets exceeding $500M, and moving 1.4M+ pounds of equipment and supplies globally. Combines P&L ownership, Lean Six Sigma, KPI management, vendor leadership, workforce development, and cross-functional execution to reduce cost, improve service, strengthen controls, and scale operations.

Owner | Operations Manager - Sergeant's Cuban Express, LLC

(2026-01)

• Founded and operate a fully licensed business with end-to-end responsibility for P&L, procurement, inventory, vendor management, pricing, forecasting, compliance, customer experience, and day-to-day execution.
• Manage the complete supply chain process, including sourcing, vendor negotiation, inventory controls, demand forecasting, product availability, waste reduction, and operating-cost management.
• Built SOPs and operating controls and coordinate logistics for multi-location events, including permits, transportation, equipment readiness, vendor deliveries, and municipal compliance.

Medical Logistics Program Manager - Contract / Remote

(2022-04 - 2025-12)

• Led medical logistics and supply chain operations spanning inventory management, vendor coordination, transportation, distribution, forecasting, and operational performance.
• Reduced operational delays by 20% and logistics costs by 15% through Lean Six Sigma methods, workflow redesign, performance analysis, and stronger coordination across supply chain stakeholders.
• Improved inventory accuracy by 30% through enhanced controls, reconciliation processes, KPI monitoring, and disciplined inventory-management practices.
• Led cross-functional coordination among operations, procurement, vendors, logistics partners, and program stakeholders to meet cost, schedule, quality, service, and compliance objectives.

Program Manager, COVID-19 Contact Tracing Call Center - Unnamed (COVID-19 Contact Tracing Program)

(2021-09 - 2022-04)

• Directed large-scale statewide operations across workforce performance, scheduling, quality, compliance, forecasting, and P&L-focused execution in a high-volume environment.
• Managed and developed cross-functional teams of 100+ personnel, establishing performance expectations, coaching leaders, and driving accountability.
• Used Lean Six Sigma, KPI analysis, and process standardization to improve workflows, productivity, service quality, staffing efficiency, and CDC/Department of Health compliance.

Project Manager - Pulse Clinical Alliance

(2020-02 - 2021-09)

• Managed healthcare projects and field operations involving staffing, logistics, scheduling, vendors, compliance, cost, risk, resources, quality, and stakeholder communications.
• Coordinated large-scale vaccination operations across Miami, Orlando, and Tampa, leading teams that delivered more than 15,000 vaccinations.
• Applied continuous-improvement methods to reduce operational friction and strengthen consistency across project delivery.

Director of Operations - Handi-Vets

(2016-01 - 2019-12)

• Directed end-to-end multi-site operations, financial performance, workforce management, customer service, safety, quality, compliance, and strategic growth.
• Built and scaled the operating organization from the ground up, recruiting, training, coaching, and developing managers and frontline personnel.
• Implemented KPI frameworks, Lean Six Sigma-informed improvements, operating controls, corrective-action processes, and executive reporting to strengthen visibility and accountability.
• Owned P&L responsibilities, budgets, staffing, operational risk, and vendor negotiations, including pricing, net terms, distribution routes, and per-mile carrier rates.

Operations Manager - United States Marine Corps - Various Global Locations

(2011-01 - 2015-12)

• Led 10+ mid-level managers and their teams while directing complex logistics, distribution, supply, transportation, and operational-readiness activities.
• Coordinated deployment and retrograde of aviation support equipment, ordnance, supply cargo, HAZMAT, 1.4M+ pounds of equipment, and 350 personnel while maintaining 100% regulatory compliance.
• Redesigned maintenance and repair scheduling workflows, increasing operational efficiency by 90%.
• Led logistics planning and execution for NASA Orion Space Capsule recovery operations on three occasions, coordinating precision loading, offloading, transportation, and multi-agency support under zero tolerance for delay.

Logistics Manager - United States Marine Corps - Various Locations

(2008-01 - 2011-12)

• Managed 65 personnel across daily logistics operations and maintained accountability for 4,000+ equipment assets valued at more than $30M.
• Prepared executive briefings, operational reports, and recommendations that influenced senior leadership decisions while maintaining mission continuity.

Distribution Manager - United States Marine Corps - Iraq / Various Locations

(2004-01 - 2008-12)

• Managed distribution, transportation, warehouse, inventory, and supply-support operations; processed 1,500+ logistics requests and coordinated 700,000+ pounds of equipment.
• Managed embarkation and warehouse inventories exceeding $2M and trained 150+ personnel through mission-readiness exercises, sustaining 100% unit readiness.

Master of Arts - Transportation and Logistics Management - American Military University (2020-12)

Bachelor of Science - Social Psychology - American Military University (2014-12)