Flora Paneto

Operations professional, learning & development administrator and small business owner. Friends & colleagues describe Flora this way. “Give it to Flora. She’ll get it done”. Motivated trouble-shooter enjoys challenges and is no stranger to managing change. Ferocious animal-lover with Pharmaceutical, Legal & Healthcare industry experience. Spanish proficient.

Owner - Best Friends Forever, LLC - New Hamburg, NY

(2015-01)

• Supervise and care for 6-15 daycare & boarding pet clients (mostly dogs & cats) so their owners can be worry-free generating additional income of $25K annually from referrals.
• Using safe handling, restraint and socialization techniques provide care for pets of all temperaments with no incidences in 9 years that required emergency assistance.
• Direct and coordinate financial and budget activities to fund operations, maximize business investments, and increase efficiency.
• Determine service needs, and set pricing based on forecast of customer demand.
• Wrote grant proposal to SPAY USA and created a TNR (trap, neuter & release) program using $1200/year grant funding for past 7 years meeting the goal of establishing a feral cat colony.

Contract Tracer/Surge Case Investigator - Remote

(2020-12 - 2022-02)

• Call contacts of newly diagnosed patients.
• Communicate with contacts in a professional and empathetic manner.
• Collect and record information on symptoms into the CRM.
• Provide contacts with approved information about state quarantine procedures, and if appropriate, refer them to testing according to protocol and/or to a COVID-19 Care Resource Coordinator for social resources.
• Contact tracers will follow the script to inform contacts about the importance of quarantine and
• what to do if symptoms develop.
• They are not permitted to deviate from the script or provide information that is not included in the script.
• Maintain daily contact with the supervisor.

Training Associate - CNS Ratings, LLC - Kingston, New York

(2017-10 - 2018-12)

CNS trains international clinicians as raters for neurological and psychiatric clinical trials.

• Applied learning from a 3-day FDA-required certification in Parkinson’s disease to support a clinical trial learning program
• Ensured the project complied with FDA regulatory standards by being certified in Good Manufacturing Practices (GMP)
• Managed an LMS that distributed and tracked learning program modules for Japanese medical doctors (MD’s) and Ph.D.’s who needed to qualify as raters for Parkinson’s disease.
• Scored Parkinson’s knowledge-based modules and certified clinicians with passing grades.
• Coordinated distribution of instructions for video-phase of learning program for qualified clinicians to film Parkinson disease indicators.
• Scored video-phase of learning submission.
• Conducted ad hoc research on topics related to Parkinson’s to support program objective

Legal Assistant - Jonathan G. Jacobson, Esq - New Windsor, NY

(2017-04 - 2018-12)

• Prepared pleadings, motions, litigation, discovery and trial binders.
• Interviewed clients who were primarily Spanish speaking, to prepare them for initial consultation with law practice
• Campaign member for Mr. Jacobson’s roles for Newburgh, New York City Councilman, and New York State Assemblyman.
• Performed administrative and management functions of a practice of law including organizing and maintaining case files

Senior Sales Operations Coordinator - Regeneron Pharmaceuticals - Tarrytown, NY

(2010-06 - 2015-01)

• As the project manager for key sales initiative, launched first version of Salesforce to support the CRM and literature needs of a new 150-person salesforce and was the liaison between the Salesforce vendor contact and across functional Regeneron team consisting of senior management, legal, finance, procurement, IT, analytics, and quality assurance.
• Launched the company’s first onboarding program in 5 U.S. regions, to decrease time to productivity and improve retention. Established new hire administrative processes to meet 6-week on-boarding deadline to prepare 150 sales reps for launch of new product.
• In collaboration with the FDA advisory committee, ad agency, graphics department, coordinated review, approval and change processes for printing of sales literature.
• Gained a reputation for working well on a team, receiving “Team Player” award in 2011.

Executive Assistant - PROGENICS PHARMACEUTICALS - TARRYTOWN, NY

(2003-01 - 2010-06)

B.A - Organizational Management - Mercy College