Renee S

Versatile e-commerce and customer support professional with extensive experience across online retail operations, customer care, order and delivery support, website administration, merchandising, and office management. Hands-on experience managing Shopify storefront operations, product listings, inventory, order fulfillment, returns and refunds, promotions, website content, and customer communications. Proven ability to manage complex customer issues, coordinate across departments and vendors, maintain accurate records, and keep orders and projects moving from initial request through completion.

Strong written communication, editing, organization, problem-solving, and relationship-management skills, supported by a Bachelor of Science in Liberal Studies with minors in English, History, and Early Childhood Education.

Delivery Support / Customer Support at 1915 South / Ashley Furniture (2023-11 – Present)

• Provide customer support for furniture orders, deliveries, service concerns, and related post-purchase needs in an office-based support environment.
• Communicate with customers regarding order status, delivery issues, returns, exchanges, product questions, and resolution options.
• Research customer and order information across internal systems to identify issues and determine appropriate next steps.
• Coordinate with delivery teams, stores, customer care, and other departments to resolve order and delivery concerns.
• Maintain detailed and accurate documentation of customer interactions, order information, follow-up requirements, and resolutions.
• Troubleshoot customer concerns, escalate complex cases when necessary, and follow issues through resolution.
• Manage multiple active customer cases and priorities while maintaining timely communication and professional service.
• Explain policies, warranty information, delivery procedures, and other information clearly to customers.

Store Manager at Vape Boss (2023-04 – 2023-11)

• Managed day-to-day retail store operations, including opening and closing procedures, customer service, merchandising, inventory, and cash handling.
• Assisted with product ordering and maintained inventory accuracy.
• Used Clover to enter and maintain product information, inventory records, and customer profiles.
• Managed cash deposits and daily operational responsibilities.
• Organized product displays and resolved customer questions and concerns.

Office Manager / Online Division at Kevin's Catalog (2020-06 – 2023-04)

• Managed daily operations for the online division of a multi-million-dollar family-owned retail company with two brick-and-mortar locations and an e-commerce business.
• Administered Shopify storefront operations, including product listings, descriptions, photographs, pricing, variants, tags, collections, inventory information, and product publishing.
• Managed online orders throughout the customer lifecycle, including order processing, payment-related issues, fulfillment, shipping, returns, exchanges, refunds, and customer follow-up.
• Provided customer service through multiple communication channels, resolving order, product, shipping, return, and account-related questions.
• Maintained and updated online storefront content to support accurate product information and a strong customer experience.
• Coordinated with vendors and assisted with shipping and receiving operations.
• Managed custom orders, corporate orders, and custom embroidery projects from request through fulfillment.
• Supported promotions, online merchandising, customer engagement initiatives, and e-commerce reporting.
• Edited and proofread content for the company's printed mailer catalog and online retail materials.

Front End Coordinator / Merchandising & Cashier Leadership at TJ Maxx (2017-11 – 2020-06)

• Supported front-end operations and coordinated cashier workflow and customer service.
• Assisted with training, coaching, and day-to-day support of front-end associates.
• Resolved escalated customer concerns and maintained cash-handling and operational procedures.
• Assisted with merchandising, product presentation, and sales-floor organization.

Sales Associate at Flash Foods (2015-11 – 2016-05)

• Provided front-line customer service, processed transactions, and maintained accurate cash-handling procedures.
• Assisted with stocking, merchandising, store organization, and routine operational duties.

Paraprofessional at Thomasville City School System (2009-08 – 2014-05)

• Worked as a paraprofessional for five years, including four years supporting students with special needs.
• Assisted teachers with classroom activities, instructional support, organization, student supervision, and individualized assistance.
• Communicated effectively with teachers, staff, students, and families.

Reception / Adoption & Community Support at Humane Society (2005 – 2007)

• Supported front-desk operations, animal adoptions, and communication between the public, police dispatch, and animal control.
• Photographed adoptable animals and created online Petfinder listings.
• Wrote adoption profiles for publication in the Thomasville Times-Enterprise and helped maintain Humane Society website content.

Bachelor of Science in Liberal Studies; Minors: English, History, Early Childhood Education – Thomas University (2007)