Frank Jerome

Transformation leader with over a decade driving enterprise change inside a global systemically important bank — most recently leading AI adoption across a global risk operations organization. Chartered and ran an AI working group, deployed large language model use cases against firm AI governance, and built dashboards that replaced manual control monitoring with real-time visibility. Equally experienced in large-scale reorganization, operating model redesign, and process transformation across global crossfunctional teams, with the regulated-environment fluency to move AI from pilot to daily workflow.

MBA in Finance and BS in Computer Science and Mathematics.

Senior Vice President - Credit Risk Management Services (CRMS) Business Unit Manager - CITIGROUP - New York, NY

(2024-03)

• Launched and led the CRMS AI Accelerator working group to drive AI adoption across a 400-person global organization spanning 39 countries — identifying operational-efficiency use cases, educating staff on large language models and firm AI governance, and advising teams on how best to leverage AI.
• Designed and ran the global Maker-Checker Training & Excellence Program — certification exams tiered by role (maker and checker), mandatory annual recertification, and quarterly exam cycles to capture new hires, returners from leave, and checker aspirants — training and certifying approximately 400 employees across 39 countries. Built AI-simulated training scenarios to give employees practical, hands-on experience ahead of certification.
• Built an AI-powered Daily Activity Report dashboard to monitor maker-checker control failures — surfacing failure trends, pinpointing responsible makers and checkers, quantifying total notional value lost, and tracking KPIs to proactively identify control gaps.
• Developed a management dashboard giving real-time visibility into maker-checker certification status across CRMS by region, cluster, and country — including certification status, last assessment date, and training completion — to track recertification compliance.
• Led a structural reorganization of CRMS, right-placing all non-core functions to other Citi organizations to sharpen focus on the core credit risk mandate; separately drove the rebranding of CRMS to Credit Enablement (CE) with executive sponsorship to reposition the function as a business-enabling partner.
• Led the global remediation of an Internal Audit finding that identified CRMS's maker-checker control as inadequate — implementing systemic (automated) controls, hardening the control itself, and enforcing independence requirements barring any checker from reporting to a maker; independently validated and closed by audit as Risk Mitigated.

Vice President - Global Spread Products (GSP) Production Management - CITIGROUP - New York, NY

(2018-10 - 2024-03)

Oversaw delivery of key department initiatives driving operational and client excellence and risk and control priorities across a global markets production organization.

• Designed and executed the global merger of the Credit, Municipals and Mortgages Production Management teams into a single Global Spread Products organization, reallocating resources for seamless coverage
• Acted as primary risk officer for Fixed Income, managing delivery of risk and control commitments and representing Senior Management in the Monthly Partner Risk Forum; identified control gaps and developed a risk management awareness program to train staff on procedures
• Used Business Intelligence tools to build reports and analyze data for improved efficiency and stability across our application estate; conducted Stability reviews to identify trends and opportunities for improvement
• Chaired internal task force to reduce high-risk manual activities within production management team achieving 80% remediation in self-identified high-risk manual activities

Assistant Vice President - Global Securitized Markets (GSM) Production Support - CITIGROUP - New York, NY

(2015-06 - 2018-09)

Managed the global GSM Production Services Level 2 support team, accountable for production system stability, major incident and change management, and partner delivery on major initiatives.

• Led team to reduce manual work leading to 3000 hours of fiscal hours saved in 2017
• Improved user experience with high touch SPIRIT application, decreasing launch failures by 98%; provided development team with feature recommendations to boost user satisfaction
• Shifted the global support operating model from task-oriented to analytical under a One Support philosophy, reducing development-team escalations and improving partner relationships and productivity
• Nominated to AVP I-LEAD program to develop leadership skills, build network and gain exposure. Solution identified by group was ultimately adopted by Citi at Enterprise level for emergency notification

Business/Data Analyst - Student Affairs - ST. JOHN'S UNIVERSITY - Jamaica, NY

(2007-01 - 2015-12)

Applied technology, data analytics, and process improvement to Student Affairs operations at one of the largest private universities in the U.S.; partnered with the Student Affairs VP on a multimillion-dollar departmental budget and annual strategic planning.

• Designed and maintained databases to enable departments to retrieve real-time student attendance data, target specific student groups, and generate reports; trend analysis, demographic analysis, engagement levels, etc. Increased retention levels, academic performance, and involvement of disengaged student groups by material margin
• Developed award-winning student participation rewards program, overseeing project from requirements analysis and systems design to testing, deployment, and user training; program is unique of its kind in higher education industry
• Developed social media policy, strategy and best practices for Student Affairs; established Student Affairs Media Team responsible for engaging 21,000 followers and generating 300,000 views

Lead Technical Architect (Business Monitoring Solutions) - WELLS FARGO BANK (Formerly WACHOVIA CORPORATION) - Charlotte, NC

(2006-01 - 2007-12)

Delivered end-user performance and availability monitoring solutions across Wells Fargo lines of business; led automated testing of a critical mainframe application and deployed monitoring scripts to 14 branches.

Certificate - AI for Organizational Transformation - Massachusetts Institute of Technology (MIT) (2026)

Certificate - Blockchain and Digital Assets (CBDA) - Digital Assets Council of Financial Professionals (DACFP) (2026)

Certificate - PRDV 151: Bitcoin for Everybody - Saylor Academy (2022)

Masters of Business Administration - Finance - ST. JOHN'S UNIVERSITY (2010)

Bachelor of Science - Computer Science and Mathematics - ST. JOHN'S UNIVERSITY (2006)