Senior Vice President - Credit Risk Management Services (CRMS) Business Unit Manager - CITIGROUP - New York, NY
(2024-03)
- Launched and led the CRMS AI Accelerator working group to drive AI adoption across a 400-person global organization spanning 39 countries — identifying operational-efficiency use cases, educating staff on large language models and firm AI governance, and advising teams on how best to leverage AI.
- Designed and ran the global Maker-Checker Training & Excellence Program — certification exams tiered by role (maker and checker), mandatory annual recertification, and quarterly exam cycles to capture new hires, returners from leave, and checker aspirants — training and certifying approximately 400 employees across 39 countries. Built AI-simulated training scenarios to give employees practical, hands-on experience ahead of certification.
- Built an AI-powered Daily Activity Report dashboard to monitor maker-checker control failures — surfacing failure trends, pinpointing responsible makers and checkers, quantifying total notional value lost, and tracking KPIs to proactively identify control gaps.
- Developed a management dashboard giving real-time visibility into maker-checker certification status across CRMS by region, cluster, and country — including certification status, last assessment date, and training completion — to track recertification compliance.
- Led a structural reorganization of CRMS, right-placing all non-core functions to other Citi organizations to sharpen focus on the core credit risk mandate; separately drove the rebranding of CRMS to Credit Enablement (CE) with executive sponsorship to reposition the function as a business-enabling partner.
- Led the global remediation of an Internal Audit finding that identified CRMS's maker-checker control as inadequate — implementing systemic (automated) controls, hardening the control itself, and enforcing independence requirements barring any checker from reporting to a maker; independently validated and closed by audit as Risk Mitigated.
Vice President - Global Spread Products (GSP) Production Management - CITIGROUP - New York, NY
(2018-10 - 2024-03)
Oversaw delivery of key department initiatives driving operational and client excellence and risk and control priorities across a global markets production organization.
- Designed and executed the global merger of the Credit, Municipals and Mortgages Production Management teams into a single Global Spread Products organization, reallocating resources for seamless coverage
- Acted as primary risk officer for Fixed Income, managing delivery of risk and control commitments and representing Senior Management in the Monthly Partner Risk Forum; identified control gaps and developed a risk management awareness program to train staff on procedures
- Used Business Intelligence tools to build reports and analyze data for improved efficiency and stability across our application estate; conducted Stability reviews to identify trends and opportunities for improvement
- Chaired internal task force to reduce high-risk manual activities within production management team achieving 80% remediation in self-identified high-risk manual activities
Assistant Vice President - Global Securitized Markets (GSM) Production Support - CITIGROUP - New York, NY
(2015-06 - 2018-09)
Managed the global GSM Production Services Level 2 support team, accountable for production system stability, major incident and change management, and partner delivery on major initiatives.
- Led team to reduce manual work leading to 3000 hours of fiscal hours saved in 2017
- Improved user experience with high touch SPIRIT application, decreasing launch failures by 98%; provided development team with feature recommendations to boost user satisfaction
- Shifted the global support operating model from task-oriented to analytical under a One Support philosophy, reducing development-team escalations and improving partner relationships and productivity
- Nominated to AVP I-LEAD program to develop leadership skills, build network and gain exposure. Solution identified by group was ultimately adopted by Citi at Enterprise level for emergency notification
Business/Data Analyst - Student Affairs - ST. JOHN'S UNIVERSITY - Jamaica, NY
(2007-01 - 2015-12)
Applied technology, data analytics, and process improvement to Student Affairs operations at one of the largest private universities in the U.S.; partnered with the Student Affairs VP on a multimillion-dollar departmental budget and annual strategic planning.
- Designed and maintained databases to enable departments to retrieve real-time student attendance data, target specific student groups, and generate reports; trend analysis, demographic analysis, engagement levels, etc. Increased retention levels, academic performance, and involvement of disengaged student groups by material margin
- Developed award-winning student participation rewards program, overseeing project from requirements analysis and systems design to testing, deployment, and user training; program is unique of its kind in higher education industry
- Developed social media policy, strategy and best practices for Student Affairs; established Student Affairs Media Team responsible for engaging 21,000 followers and generating 300,000 views
Lead Technical Architect (Business Monitoring Solutions) - WELLS FARGO BANK (Formerly WACHOVIA CORPORATION) - Charlotte, NC
(2006-01 - 2007-12)
Delivered end-user performance and availability monitoring solutions across Wells Fargo lines of business; led automated testing of a critical mainframe application and deployed monitoring scripts to 14 branches.
