Frankely Garcia

Highly motivated and Comp TIA A+ certified professional seeking a position in IT Support. Proficient in hardware and software installation, configuration, and troubleshooting. Strong knowledge of networking principles and protocols. Detail-oriented, organized and meticulous employee.

Helpdesk Support Technician

MT. Sinai Hospital, Manhattan, NY 07/2024 (contract)

 Played an integral role in restoring functionality to hospital desktops affected by a critical CrowdStrike update, ensuring minimal disruption to hospital operations.

 Used a ticketing system to efficiently troubleshoot and resolve issues, enabling hospital staff to resume work promptly.

 Provided clear communication and support to medical staff during the incident.

 Documented solutions and contributed to the improvement of the knowledge base for future incidents.

Server Technician

ZT Systems, Secaucus, NJ 01/2024-06/2024 (contract)

 Managed quality control processes for multi-million-dollar server infrastructure,

ensuring compliance with industry and company self-imposed performance and reliability standards.

 Performed extensive hardware and software duties, including installation,

configuration, and troubleshooting of server systems.

 Received extensive training in specific server hardware, including CPU, RAM, and

GPU removal and installation.

 Performed hardware installations and upgrades, ensuring compatibility and optimal performance of server systems.

CompTIA A+: IT Support

Perscholas - Bronx, NY

 Completed an intensive, hands-on IT support boot camp.

 Acquired CompTIA A+, showcasing proficiency in IT support technical skills.

 Demonstrated expertise in troubleshooting hardware and software issues.

 Skilled in configuring operating systems, managing networks, and handling mobile devices.

Computer Science and Networking

Bronx Community College - The Bronx, NY

 Gained extensive knowledge in Network management and IT Support.

 Completed a summer boot camp focused on Network Troubleshooting,

configuration, management, and security.

 Equipped with expertise to excel in network-related roles.

 Prepared to contribute effectively to IT environments with a strong foundation in network management and support.