Sales & Operations Manager at Pipeline Workspaces (2024-08 – Present)
- Owns the full client lifecycle for 150+ members across 74 companies, providing high-touch support from onboarding through account management, renewals, and retention.
- Increased office occupancy from 55% to 85% within 12 months through consultative selling, proactive account management, customer retention, and service improvements.
- Maintained 100% member retention during a six-month facility renovation through proactive communication, change management, and rapid resolution of member concerns.
- Serves as the primary point of contact for account, billing, workspace, and service needs, troubleshooting complex issues and coordinating solutions across internal teams and vendors.
- Analyzes membership, occupancy, revenue, and customer feedback to identify trends and recommend improvements to the member experience and business operations.
- Leads member onboarding and education while managing high-volume communication across email, phone, CRM, and in-person channels.
Local Account Manager at Custom Ink (2022-01 – 2024-03)
- Managed a $300K annual book of business, guiding customers from initial consultation and product education through project execution, troubleshooting, and delivery.
- Contributed to $850K+ in annual showroom revenue while finishing 25% above sales target through consultative relationship management and customer retention.
- Supported nonprofits, community organizations, and cause-based groups using Custom Ink's fundraising platform, helping customers navigate campaigns, products, and order-related questions.
- Resolved complex product, artwork, order, and account issues through cross-functional collaboration, balancing customer expectations with operational and delivery requirements.
- Managed multiple concurrent customer projects in Salesforce, coordinating timelines, requirements, and solutions across sales, design, production, and customer care teams.
- Received the 2022 Custom Ink Showrooms Inky Spirit Award for leadership, team engagement, and organizational impact.
Showroom Representative at Custom Ink (2020-11 – 2022-01)
- Managed customer accounts and sales opportunities through consultative outreach and relationship-driven service.
- Guided clients through custom merchandise projects from initial concept through order placement and delivery coordination.
- Supported customers across phone, email, video, and in-person channels while building repeat business and long-term relationships.
- Collaborated with internal departments to resolve order issues, coordinate timelines, and deliver high-quality customer experiences.
Lead Guide at Bonobos (2019-04 – 2020-11)
- Managed customer relationships and personalized outreach through CRM tracking, appointment-based selling, and high-touch service.
- Conducted consultative styling and fitting experiences while driving sales and long-term customer loyalty.
- Trained and supported sales associates on customer experience standards, operational processes, and showroom procedures.
- Provided customer support across multiple communication channels, including live chat.
Visual Merchandising Lead at Target (2018-10 – 2019-04)
- Led visual merchandising execution across apparel, accessories, and home departments, ensuring consistent store presentation and brand standards.
- Trained team members on merchandising execution, space organization, and customer-facing presentation standards.
- Supported large-scale product rollouts and store resets, coordinating execution across multiple departments.
Store Manager at GameStop (2018-05 – 2018-10)
- Managed full store operations including staffing, scheduling, payroll, inventory control, and loss prevention.
- Led team of 6–8 associates and keyholders while driving sales performance and KPI achievement.
- Improved store performance from the second-lowest to the second-highest ranked location among 12 district stores within four months through operational improvements and targeted sales coaching.
- Oversaw daily customer experience, merchandising, and store presentation standards.
Assistant Store Manager at Forever 21 (2016-09 – 2018-05)
- Managed team of 20–30 associates, leads, and visual merchandising staff in a high-volume retail environment.
- Oversaw scheduling, payroll, training, hiring, and onboarding processes.
- Utilized sales reporting and KPIs to inform merchandising decisions and improve store performance.
- Maintained store operations including inventory, loss prevention, and visual standards.
