Technical Specialist @ Apple
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AA in Criminal Justice from Miami Dade College
BS in Criminal Justice from Florida International University
4+ years of work experience in customer service
Technical Specialist, working daily with customers on ensuring proper care and enthusiasm on supporting them with their apple devices as well as processing administrative work for the team to be able to ensure timely assistance with repairs or basic troubleshooting.
recently graduated with a Bachelor's Degree in Criminal Justice at FIU, Interned at the Cleo Institute for Bold Climate Action and founded GenCleo Club at FIU.
