Galen

Service-oriented, results-driven professional. 10+ years experience in customer service. Demonstrated knowledge of hospitality, travel and tourism, event preparation, merchandising, employee training and customer satisfaction. Skilled in MS Office and Google Suite applications.

4 AM Inbound Associate - Target - Rochester, NY

(2024-07)

• Sorting items off of morning truck
• Assist in receiving with deliveries and mail
• Stock items in designated areas that need refilling
• Low truck for billing sweep

Driver - Lyft/Uber/Shipt - Rochester, New York

(2022-09)

• Prioritize time efficiently to meet scheduled pick-up and drop-off times accurately, 100% of the time
• Provide exceptional service, going above and beyond to satisfy passengers
• Communicate with customers to build friendly, professional rapport 100% of the time

Home Care Provider - Maxim Healthcare Services - Brockport, New York

(2022-11 - 2023-05)

• Coordinated the home environments with regular cleaning, trash removal and laundry assistance
• Also, boosted client wellbeing through social, mental and physical support, as well as improved client nutrition with specialized diet preparation and monitoring
• Planned daily activities including bathing, dressing, and grooming while utilizing proper lifting techniques when transferring patients from bed to wheelchair or assisting in mobility exercises

Warehouse Associate - Amazon - Henrietta, NY

(2019-06 - 2022-11)

• Executed 100% error-free processing of customer purchases by implementing established sorting and scanning protocols
• Communicated regularly with management regarding issues that arose during daily operations
• Assisted fellow warehouse workers to manage incoming and outgoing products
• Performed tasks such as lifting weights of up to 50lbs while minimizing risk of personal injury

Back of House Associate - RIT Inn and Conference Center - Henrietta, NY

(2019-10 - 2020-04)

• Attended in preparations and clean up of special events
• Implemented risk management strategies to address potential challenges or issues during event
• Oversaw and assisted in event set-up and tear-down, ensuring all elements were executed according to plan

Summer Intern - SUNY the College at Brockport - Brockport, NY

(2019-06 - 2019-08)

• Performed and completed research on all SUNY campuses for potential projects Brockport and bring to the different campuses
• Served as Summer Manager with Student operations to represent the college for the incoming students
• Coordinated in set-up and break down of student tour events, training rooms, and meeting rooms, as well as the 62nd Annual Conference of the International Association for Great Lakes Research

Customer Service Representative - Wegmans Food Markets - Henrietta, NY

(2007-10 - 2019-01)

• Generated customer satisfaction with fast, knowledgeable service and increased sales of Wegmans brand products by __% by participating in the Knowledge-Based Service Program
• Facilitated and delivered fast and friendly service to handle questions, customer returns, cash handling and service complaints
• Managed difficult customer situations with professionalism and empathy

BS - Recreation and Leisure Studies - Tourism Management - SUNY

AAS - Hospitality Management - Travel and Tourism - Monroe Community College

AAS - Visual & Performing Arts - Photography - Monroe Community College