Professional Experience
Corporate Communications Coordinator, TTEC Holdings, Inc. January 2022 – Sept. 2022
- Planned and coordinated all executive event communications and presentations with team leads
- Worked closely with the Global Employee Communications Director to support the execution of all planned communication projects and requests via Microsoft Planner
- Proficient in Microsoft Office applications; Excel, Word and PowerPoint
- Oversaw, edited and scheduled all internal sends via Salesforce for Global Employee Communications Specialists to ensure project and time management
- Partnered with the Digital Team lead to customize the internal website Top News carousel
- Maintained and updated quantitative data for all internal sends to ensure company-wide engagement
Mortgage Lender, Wilton Bank: Office of Dewitt Bank & Trust Co. April 2020 – Dec. 2021
- Met with applicants to obtain information for loan applications and establish good-will based relationships
- Analyzed applicant credit history and cash flow to determine debt to income ratio for customer preapproval status
- Sold and originated residential mortgages through a secondary market to meet internal compliance standards
- Established customer relationships to further accommodate future applicant success
Communications Intern, Wilton Bank: Office of Dewitt Bank & Trust Co. May 2019 – August 2020
- Processed daily client transactions including deposits, withdrawals, money transactions, loan payments and cashier’s checks
- Curated positive relationships with new and existing customers to improve the customer experience
- Organized money for ATM, cash recycler and coin machine transactions
- Assisted in establishing proper customer service training to new employees
