Genesis De Leon

Support the loan origination process from application through underwriting and closing by coordinating documentation, data, and file status. Collect, organize, and verify borrower documentation, including income, employment, assets, liabilities, credit information, and property documentation. Input, update, and maintain borrower and loan data across Encompass, Mortgage Builder, and Oracle systems.

Lending Associate - Country Place Mortgage

(2025-03)

• Support the loan origination process from application through underwriting and closing by coordinating documentation, data, and file status.
• Collect, organize, and verify borrower documentation, including income, employment, assets, liabilities, credit information, and property documentation.
• Input, update, and maintain borrower and loan data across Encompass, Mortgage Builder, and Oracle systems.
• Perform data entry and quality-control reviews to ensure loan information is accurate and current across lending platforms.
• Monitor loan files for outstanding conditions, missing documentation, and required follow-up items.
• Coordinate with Loan Officers, borrowers, underwriters, processors, dealerships, and other stakeholders to obtain required documentation and resolve file issues.

Lead Barista - Katy Coffee Lab

(2024-12 - 2025-10)

• Support daily business operations, including inventory management, shift execution, and closing procedures.
• Maintain an efficient workflow while delivering a consistent and professional customer experience.
• Develop and maintain customer relationships through responsive service and effective communication.
• Support digital marketing initiatives through content creation, photo editing, social media publishing, and engagement monitoring.
• Assist with employee training and day-to-day team coordination.

Barista - La La Land Kind Cafe

(2022-10 - 2025-01)

• Delivered consistent customer service in a high-volume, fast-paced business environment.
• Communicated product information, seasonal offerings, and company values effectively to customers.
• Supported operational execution for events, new menu launches, and other business initiatives.
• Managed multiple responsibilities while maintaining accuracy, efficiency, and service quality.
• Collaborated with team members to maintain a professional and welcoming customer environment.

Sales Associate - ZARA

(2021-07 - 2022-10)

• Supported daily retail operations across sales floor, backroom, merchandising, and cashier functions.
• Maintained product presentation and merchandising standards aligned with seasonal and promotional initiatives.
• Assisted customers with product selection while delivering knowledgeable and consistent service.
• Managed cash transactions accurately in a high-volume environment.
• Maintained organized inventory and supported efficient product replenishment.

Sales Associate - Marshalls

(2019-03 - 2021-07)

• Coordinated daily sales floor operations, employee assignments, workflow, and merchandising execution.
• Delegated responsibilities to sales associates and supported effective shift organization.
• Trained and guided employees on customer service and sales floor procedures.
• Resolved customer escalations professionally while maintaining service standards.
• Reviewed seasonal performance reports to evaluate sales results and identify opportunities for improvement.
• Supported merchandising strategies designed to improve product presentation and customer engagement.

BA - Marketing - University of North Texas (2023-05)