Tyrahnae Thompson
Customer Service • Customer Support • Call Center • Healthcare • Patient Advocate
Hire this person
Send a job offer directly to this candidate
About
Compassionate and results-driven Customer Service Professional with experience providing exceptional support in healthcare, telecommunications, and customer-focused environments. Skilled at resolving customer concerns, explaining benefits and services, handling high-volume inbound calls, and maintaining accurate documentation. Recognized for demonstrating empathy, professionalism, and strong problem-solving abilities while delivering outstanding customer experiences.
Proficient in Microsoft Office, CRM systems, data entry, and multitasking in fast-paced environments.
Experience
Patient Advocate at Md Anderson cancer center (2024-01 – Present)
- Provide compassionate assistance to patients regarding healthcare benefits, insurance coverage, and appointment scheduling.
- Educate patients on available healthcare services while ensuring a positive customer experience.
- Resolve patient concerns by identifying solutions and coordinating with healthcare providers.
- Maintain confidential patient information in compliance with HIPAA regulations.
- Accurately document interactions using electronic medical record systems.
- Manage multiple priorities while consistently delivering quality customer service.
Customer Service Representative at Xfinity (2023-01 – 2024-12)
- Delivered exceptional customer service by handling high-volume inbound customer calls.
- Assisted customers with billing inquiries, account management, and service-related concerns.
- Educated customers on available products, services, and account features.
- Utilized CRM software to accurately document customer interactions.
- Demonstrated empathy and professionalism while resolving escalated customer issues.
- Consistently met quality assurance, productivity, and customer satisfaction goals.
Sales Consultant at AT&T (2022-01 – 2023-12)
- Consulted with customers to recommend products and services that met their needs.
- Built lasting customer relationships through exceptional communication and personalized service.
- Processed sales transactions accurately while maintaining detailed customer records.
- Achieved individual sales goals while maintaining a customer-first approach.
- Worked effectively in a fast-paced retail environment with changing priorities.
Education
High School Diploma / GED
