Genevieve Richter

Resourceful Legal Receptionist experienced in managing front office operations in high-volume law firms. Achieved efficient task completion and high productivity through exceptional organizational skills and effective client communication. Focused on maintaining professional interactions and ensuring smooth case flow to enhance client satisfaction.

Conference Lead Supervisor at Sidley Austin LLP (2014-01 – 2022-10)

• Managed team of 6 employees, ensuring high productivity and quality standards were met.
• Coordinated schedules and assignments for team members across various projects.
• Guided team in daily tasks to improve efficiency and collaboration.
• Communicated daily schedule and delegated work to employees.
• Conducted regular team meetings to discuss goals, objectives, and strategies for success.
• Facilitated training sessions to enhance team skills and knowledge of legal procedures.
• Trained new hires on company policies, procedures, and processes.
• Conducted performance evaluations and provided constructive feedback to team members.
• Monitored staff performance, providing feedback and coaching employees on their job duties.
• Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
• Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
• Monitored employee attendance, addressing punctuality or absenteeism issues.
• Developed employee schedules to optimize staffing and meet departmental needs.
• Coordinated recruitment activities including interviewing and onboarding new employees.
• Collaborated with other departments to develop innovative solutions for complex problems.
• Coordinated with other department supervisors to ensure smooth workflow and project alignment.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Served as a liaison between management and frontline workers during times of conflict resolution.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Documented timecard data, maintenance logs and production logs.
• Established clear goals for team members that aligned with organizational objectives.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Legal Receptionist at Dow Lohnes & Albertson (1986-06 – 2014-12)

• Welcomed clients and visitors, ensuring a positive first impression.
• Handled phone calls, efficiently directing inquiries to relevant legal staff.
• Coordinated appointments and organized attorneys' calendars to optimize scheduling.
• Validated client parking.
• Maintained attendance log for staff.
• Used language skills (French/Spanish) to facilitate the acquisition of two Pro Bono clients.
• Collaborated with team members to streamline reception workflows effectively.
• Maintained client confidentiality with regard to all matters discussed in the office.
• Provided general administrative support including typing memos, emails, faxing documents, photocopying documents.
• Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
• Coordinated catering services for meetings and conferences.
• Mentored junior team members and managed employee relationships.

Some College in Foreign Languages Education – Sweet Briar College