George Hanley

Senior IT Director with 15+ years leading enterprise infrastructure, healthcare IT operations, cybersecurity initiatives, and service delivery across healthcare, media, biotech, venture capital, and managed services environments. Proven success managing multi-site operations, leading teams of 45+, reducing operational costs, improving service KPIs, and driving infrastructure modernization initiatives. Experienced in HIPAA compliance, vendor management, ITIL operations, M&A integrations, and enterprise-scale endpoint/security management.

Senior Director, Information Technology - Primary PartnerCare - Great Neck, NY

(2025-10)

• Lead IT operations, infrastructure, endpoint management, and cybersecurity strategy for 15 healthcare centers across Long Island and Queens
• Direct multi-site infrastructure modernization and hardware lifecycle initiatives while managing operational budgeting and financial reporting processes
• Optimize Microsoft 365 licensing strategy, reducing operational costs by 25% through role-based license alignment and governance controls
• Develop and implement IT policies, security standards, and compliance procedures supporting HIPAA and SOC 2 requirements
• Mentor and develop IT staff to strengthen technical expertise, customer service delivery, and operational maturity across the organization

Senior IT Consultant - Pliancy - New York, NY

(2024-06 - 2025-10)

• Manage IT infrastructure, endpoints, and security for a portfolio of 20 BioTech and Venture Capital client companies
• Advised client leadership teams on generative AI adoption strategies and developed governance policies, end-user standards, and risk management controls for the secure use of ChatGPT, Claude, Perplexity, and other AI platforms
• Processed DDQ surveys and other requirements for RIA client compliance
• Management and coordination for infrastructure and security upgrade projects
• New client onboarding and IT function baselining

IT Director - Penske Media Corporation - New York, NY

(2023-03 - 2024-06)

• Responsible for bicoastal IT team and vendor engagements for the corporate parent company of over 30 globally recognized media brands with remote and hybrid staff
• Directed strategic planning, SOP development, security incident response procedures, IT lab operations, and implementation of AI-assisted support and troubleshooting workflows
• Modernized vendor strategy for RMM and endpoint management platforms supporting operational efficiency
• Improved efficiency by creating interdepartmental processes for onboarding, off-boarding, and employee transfers
• Standardized documentation and end-user communication workflows, reducing repeat support escalations and improving incident response transparency
• Coordinated rapid transition of IT support efforts for newly acquired Dick Clark Productions

IT Director (Contract) - DYOPATH (MSP) at Northwell Health - New Hyde Park, NY

(2022-05 - 2023-03)

• Responsible for all DYOPATH Managed Services, assigned projects, and other account activities for the 23 hospitals and nearly 700 outpatient facilities in the Northwell Health system
• Directed a staff of 45 including field service technicians, installation technicians, administrative staff, and a dedicated project manager
• Led organizational restructuring and process redesign initiatives that improved operational efficiency and service delivery
• Improved team performance through reporting of ServiceNow metrics and KPIs

IT Manager - MHW Ltd. - Manhasset, NY

(2020-10 - 2022-05)

• Led infrastructure and SaaS administration supporting hybrid workforce operations and enterprise collaboration platforms
• Directed vendor management, procurement, and operational budgeting across MSP, hosting, hardware, and software providers
• Implemented IT asset management, ticketing, and documentation systems that improved operational visibility, onboarding/offboarding workflows, and service delivery efficiency

IT Support Manager - NYU Winthrop Hospital - Mineola, NY

(2016-10 - 2020-08)

• Directed a team of 15 IT Support Engineers and contractor technicians supporting enterprise healthcare IT operations, endpoint management, infrastructure support, and customer service across hospital and ambulatory environments
• Managed enterprise endpoint administration, patch management, security compliance, budgeting, outage response, and Tier 1 clinical application support within a HIPAA-regulated environment
• Led operational improvement and large-scale integration initiatives supporting the NYU Langone Health merger, including EMR, Exchange, storage, and infrastructure migrations across 130+ ambulatory practice sites while enabling rapid transition to secure remote work operations

Manager EDU Support/Security Administration - NYU Langone Medical Center - NYU School of Medicine (NYU SoM)

(2007-07 - 2016-10)

• Directed a team of 14 FTEs and an outsourced help desk vendor supporting enterprise IT operations, incident management, and customer service delivery for a 40,000+ user academic medical environment
• Managed enterprise identity administration, vendor relationships, software licensing, budgeting, SLAs, KPI reporting, and high-volume service operations averaging 1,600–2,100 monthly requests and incidents
• Led infrastructure modernization and consolidation initiatives including desktop, network, and server upgrade projects; served as SME on executive steering committees while mentoring staff and advancing ITIL service management best practices

Master of Science - Management and Systems - New York University

Bachelor of Arts - Marketing - Hofstra University