Ghofran Rebhy
Customer Service
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About
Empathic customer care specialist with more than two years of experience providing customer services and sales on the phone. Independent studies on tarot and numerology, placing emphasis on offering clear and empathic direction. Strong at interacting with people under pressure, carrying out discussions professionally, and adapting the tone of communication to suit the clients' requirements.
Seeking a remote counseling role where communication skills and spiritual intuition are appreciated equally.
Experience
CLIENT SUPPORT SALES AGENT at Casanova, Easy-psychics (2024 – 2025)
- Assisted 40+ clients daily in connecting with psychic advisors, handling pre-reading questions, and post-reading follow-ups
- Persuaded hesitant callers to book their first session by explaining the process and setting expectations
- De-escalated upset clients using empathy and solution-focused language, maintaining a 90% satisfaction rate
- Documented client preferences and advisor specialties to improve matching accuracy.
PROSPECTOR at Ozeol International company (2022 – 2023)
- Search for potential customers
- Scheduling of appointments and follow_ups
- File organization
Education
A Bachelor of Arts (BA) in English Literature – FACULTY OF ARTS AND HUMANITIES (2021 – 2026)
