Brittany Listed

Results-driven professional with a proven ability to build rapport, understand customer needs, and deliver personalized solutions. Strong background in customer service, relationship management, and problem resolution, with excellent communication and organizational skills. Committed to creating positive customer experiences, fostering long-term relationships, and contributing to team and business success.

Customer Service Representative – Retirement, Healthcare, and Life insurance at Amalgamated employee life benefits (2025-10 – Present)

• Provided exceptional customer service to retirees, healthcare members, and policyholders by resolving inquiries related to retirement, medical, dental, and life insurance benefits.
• Assisted retirees with pension-related concerns, including pension payment status, missing or delayed pension checks, direct deposit updates, and account maintenance.
• Guided customers through completing and submitting required forms and documentation for retirement benefits, claims, and policy changes.
• Verified healthcare policy eligibility and active coverage status to ensure members had uninterrupted access to benefits.
• Educated members on medical and dental benefits, coverage details, plan provisions, and out-of-pocket responsibilities.
• Researched and resolved claim issues, including denied claims, claim status inquiries, and benefit payment discrepancies.
• Demonstrated empathy, professionalism, and problem-solving skills when assisting retirees and members with sensitive healthcare and financial matters. HIPPA
• Communicated effectively via Microsoft Teams and Outlook to coordinate with internal teams and keep customers informed.
• Built positive client relationships through exceptional service, active listening, and effective problem-solving while maintaining compliance with company and regulatory standards.

Sales Associate at PANDORA (2023-01 – Present)

• Being aware of current product launches and promotions, supports company initiatives.
• Achieve and exceed sales goals.
• Cultivate a solid customer/client base through customer engagement and build relationships.
• Re-stock packages to ensure an organized transaction.
• Exceeding sales goal and following protocol calls for transactions exceeding over 500$.
• Managed to carefully process returns and understand inventory.
• Making sure all cash being taken by customers were checked before entering the register, ensuring cash- in was all balanced with receipt.
• Picking up calls from customers about inventory or placing a hold on an item.

Cashier at Dicks Sporting Goods (2024-11 – 2025-07)

• Greeted customers entering the store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Contributed to significant decrease in queue times by streamlining the checkout process.
• Enhanced customer loyalty by participating in rewards program enrollment.

Bank Teller at E. Armata Produce Terminal Market (2024-01 – 2025-01)

• Achieved financial accuracy by maintaining balanced cash drawers during overnight shifts.
• Handled significant cash amounts with precision, ensuring transaction error-free performance.
• Streamlined operations through adept time management practices.
• Provided exceptional customer service to address inquiries swiftly.
• Managed accounts receivable processes for prompt and correct data entry.
• Efficiently processed transactions in a busy terminal market environment.
• Safeguarded confidentiality of all bank records and customer transactions.

Topper at Just Salad (2021-09 – 2021-12)

• Ensured freshness of salad bar by restocking plates, utensils, and ingredients regularly.
• Prepared salad bar items ahead of peak hours for operational efficiency.
• Replaced outdated ingredients with fresh stock to enhance quality.
• Maintained cleanliness of service areas through regular spill cleanup and counter wiping.
• Followed strict safety protocols during food handling and equipment use.
• Implemented measures to avoid cross-contamination among food items.
• Developed customer relationships by proactively addressing questions and resolving issues.

Business Administration – Monroe College

HS Diploma – Bronx School For Law, Government, And Justice (2021-01 – 2021)