Gideon Iherobiem

Entry-level IT support and cybersecurity professional with hands-on training in Windows, networking, endpoint support, Microsoft 365, Active Directory, Azure, Intune, and technical troubleshooting. Experienced supporting users, documenting issues, working with spreadsheets and technology, and delivering professional customer service in fast-paced environments. Strong at asking effective questions, isolating technical problems, explaining solutions clearly, documenting work, and escalating issues when needed.

Currently pursuing IT/cybersecurity studies at Milwaukee Area Technical College.

Student Ambassador - Milwaukee Area Technical College (MATC) – ComEd Hub - West Allis, WI

(2025-03)

• Provide front-line assistance to students and visitors, answering questions and guiding users through technology and administrative processes.
• Provide basic technology support and help users navigate systems, online resources, and Microsoft Office tools.
• Maintain accurate spreadsheets and records while handling information with attention to detail and confidentiality.
• Use active listening and targeted questions to understand user needs, resolve routine issues, and direct complex concerns to the appropriate resource.
• Support outreach and intake activities while maintaining a professional, service-focused experience.

Concessions Stand Lead - Fiserv Forum - Milwaukee, WI

(2024-11 - 2025-05)

• Led and coordinated a team of 5–6 employees during high-volume events while maintaining service quality and operational accuracy.
• Trained team members on procedures, customer service, workflow, safety, and point-of-sale processes.
• Handled multiple priorities under time pressure, communicated clearly with staff, and resolved customer concerns professionally.
• Supported operations associated with approximately $80,000 in sales over five months while maintaining attention to detail.

Caregiver - Victory Resources LLC - Milwaukee, WI

(2024-06)

• Provide dependable day-to-day support while following established procedures and maintaining professionalism, patience, and attention to individual needs.
• Document relevant information accurately and communicate concerns promptly to appropriate personnel.
• Manage responsibilities independently while maintaining confidentiality, organization, and consistent follow-through.

Image Quality Rater / Data Collection Specialist

Contract / Project-Based

• Evaluate and annotate images and household task videos according to detailed project guidelines and quality standards.
• Consistently completed high volumes of assigned tasks while maintaining required time-per-task and accuracy expectations.
• Applied strong attention to detail, pattern recognition, and independent judgment across repetitive quality-control workflows.
• Used digital tools and structured processes to document work and maintain project consistency.

Bachelor of Science - Information Technology / Cybersecurity Studies - Milwaukee Area Technical College (MATC)

Bachelor of Science - Accounting - Milwaukee Area Technical College (MATC)