Gilbert Thomas

Results-driven operations and retail leader with 12+ years of management experience and a proven track record of increasing sales, improving underperforming locations, and leading high-performing teams. Experienced in managing multi-site operations, driving KPI performance, and delivering excellent customer service. Known for turning around struggling locations and maximizing profitability through strong leadership, process improvement, and team development.

Route Manager - Liberty Pest Management

(2024-01)

• Manage a portfolio of 1000+ customer accounts, ensuring high retention through consistent service and relationship management
• Service 300 monthly accounts while maintaining strong customer satisfaction and operational efficiency
• Educate clients on services and solutions, increasing trust and long-term business

General Manager - GO Car Wash - Independence, MO

(2023-01 - 2024-12)

• Led operations for a specialized detailing location, the only one in the Kansas City area
• Managed and scheduled 35+ team members, optimizing labor efficiency and productivity
• Drove revenue through increased average ticket sales and membership growth
• Monitored and improved KPIs, including labor, sales, and customer satisfaction
• Oversaw quality control, ensuring high standards in both service and detailing operations

General Manager - Zips Car Wash - Glenpool, OK / Warrensburg, MO

(2021-01 - 2022-12)

• Turned around an underperforming location into the top sales site in the district
• Promoted to a higher-volume location and achieved top sales ranking within 2 months, an increase of 25% memberships
• Managed hiring, training, scheduling, and performance of a 10-person team
• Oversaw inventory, ordering, and basic maintenance operations
• Improved operational efficiency and team accountability

Supervising Manager - Walmart

(2005-01 - 2019-12)

• 13+ years of experience across retail operations, logistics, and warehouse environments
• Held multiple leadership roles, including supervision of teams and daily operations
• Gained expertise in sales forecasting, inventory control, and process efficiency
• Operated forklifts and heavy machinery for over 12 years
• Developed strong skills in delegation, team leadership, and customer service
• Yearly OSHA training

Bachelor of Science - Theology - Clark Summit University Clarks Summit, PA

High School Diploma - G.L.C.A. Lisbon, Portugal