Gilbert Thomas
Route Manager
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About
Results-driven operations and retail leader with 12+ years of management experience and a proven track record of increasing sales, improving underperforming locations, and leading high-performing teams. Experienced in managing multi-site operations, driving KPI performance, and delivering excellent customer service. Known for turning around struggling locations and maximizing profitability through strong leadership, process improvement, and team development.
Experience
Route Manager - Liberty Pest Management
(2024-01)
- Manage a portfolio of 1000+ customer accounts, ensuring high retention through consistent service and relationship management
- Service 300 monthly accounts while maintaining strong customer satisfaction and operational efficiency
- Educate clients on services and solutions, increasing trust and long-term business
General Manager - GO Car Wash - Independence, MO
(2023-01 - 2024-12)
- Led operations for a specialized detailing location, the only one in the Kansas City area
- Managed and scheduled 35+ team members, optimizing labor efficiency and productivity
- Drove revenue through increased average ticket sales and membership growth
- Monitored and improved KPIs, including labor, sales, and customer satisfaction
- Oversaw quality control, ensuring high standards in both service and detailing operations
General Manager - Zips Car Wash - Glenpool, OK / Warrensburg, MO
(2021-01 - 2022-12)
- Turned around an underperforming location into the top sales site in the district
- Promoted to a higher-volume location and achieved top sales ranking within 2 months, an increase of 25% memberships
- Managed hiring, training, scheduling, and performance of a 10-person team
- Oversaw inventory, ordering, and basic maintenance operations
- Improved operational efficiency and team accountability
Supervising Manager - Walmart
(2005-01 - 2019-12)
- 13+ years of experience across retail operations, logistics, and warehouse environments
- Held multiple leadership roles, including supervision of teams and daily operations
- Gained expertise in sales forecasting, inventory control, and process efficiency
- Operated forklifts and heavy machinery for over 12 years
- Developed strong skills in delegation, team leadership, and customer service
- Yearly OSHA training
Education
Bachelor of Science - Theology - Clark Summit University Clarks Summit, PA
High School Diploma - G.L.C.A. Lisbon, Portugal
