Giovanni Flowers

Hands-on IT leader with 7 years of experience owning the full technology function for regulated, HIPAA-sensitive organizations. Currently the primary point of contact for all IT matters at a 300 plus user organization, personally executing provisioning, endpoint imaging, Microsoft 365 and Entra ID administration, VoIP support, file server permissions, security auditing, vendor management, and the organization's AI and intelligent automation rollout rather than delegating them. Reduced managed service provider dependency and billable escalation by systematically building internal capability, and cut annual vendor spend by approximately $230,000 through a competitive platform transition.

Comfortable translating technical status and risk into terms non-technical executives can act on. Pursuing a B.S. in Cybersecurity Technology (UMGC, expected December 2026).

IT Associate at Edenwald Senior Living Community (2023-12 – Present)

Primary point of contact for all IT matters at a 300 plus user HIPAA regulated organization. Working role combining strategy and vendor ownership with direct hands-on execution.

• Serve as the primary point of contact for all IT-related matters across a 300 plus user organization, operating independently without an internal escalation tier and reporting technical status, risk, and budget impact directly to executive leadership.
• Manage the managed service provider relationship and third-party IT vendors, holding partners to service level agreements and deliberately reducing billable escalation over time by absorbing work in-house as internal capability matured.
• Developed and implemented the organization's IT policies, procedures, and best practices, authoring its first formal documentation set covering standard operating procedures, acceptable use policy, incident response, and onboarding and offboarding forms.
• Monitor IT budget and drive cost-effective solutions, leading the competitive evaluation and transition of the emergency alert platform, a life safety system, reducing annual spend by approximately $230,000 while preserving service continuity.
• Own end-to-end employee lifecycle provisioning: Microsoft 365 account and license assignment, Entra ID group and access configuration, VPN setup, laptop imaging and encryption, application baseline, and deployment readiness.
• Perform hands-on installation, configuration, and maintenance of desktops, laptops, servers, printers, and peripherals, including physical infrastructure work across a multi-building campus.
• Manage software assets, licenses, renewals, and compliance, tracking hardware and software through the full life cycle from procurement to secure decommissioning using a purpose-built asset register.
• Administer Microsoft 365 including Exchange Online, Teams, SharePoint, and OneDrive, with tenant configuration, mail flow and authentication troubleshooting, and PowerShell based bulk administration.
• Maintain on-premises file server controls and access permissions, and executed migration of file and collaboration workloads to Microsoft 365 cloud storage during the 2024 tenant migration.
• Maintain and troubleshoot VoIP and Microsoft Teams calling systems, including handset configuration, call routing, and voicemail administration.
• Manage IT support tickets through Jira Service Management, which was designed and implemented from the ground up, establishing intake channels, priority definitions, and escalation workflow.
• Partner with vendor and product teams on custom and third-party business application rollouts, coordinating requirements, test deployments, and staged promotion through pilot and production; delivered four platform migrations and implementations across 2025 and 2026, including an AI and intelligent automation deployment, alongside a Microsoft 365 tenant migration the prior year.
• Conduct regular security audits and access reviews, enforce endpoint protection, backups, firewall rules, and user access controls, and maintain HIPAA-aligned data protection practices and evidence documentation supporting audit readiness.
• Oversee network infrastructure configuration and support, coordinating internet, telephony, and vendor services, and communicating outages and restoration timelines clearly and promptly to staff.
• Directed response to major incidents as the sole staff-side resource, including a campus network outage in spring 2026 and a wireless infrastructure failure in 2025, followed by root cause analysis and preventive control changes.
• Support technology planning and infrastructure requirements for an upcoming campus expansion.

Operations Analyst and Scrum Master at Gryphon Scientific (2018-04 – 2022-01)

Bio-risk assessment research firm supporting federal clients including DARPA and the National Institutes of Health.

• Collaborated with the Chief Technology Officer and managed service provider in a compliance sensitive federal research environment supporting DARPA and NIH clients, enforcing service level agreements, patch schedules, and hardware and software controls.
• Managed IT asset life cycle and procurement of approximately $340,000 during a transition to virtual infrastructure.
• Led cross-functional teams as Certified ScrumMaster, coordinating platform delivery and mentoring team members on process and technical practice; delivered annual security awareness training to a staff of 30 plus.

Project Assistant at Griff Enterprise (2016-08 – 2018-04)

• Developed a digital inventory management system and supporting standard operating procedures to improve operational efficiency and quality assurance.

B.S. in Cybersecurity Technology – University of Maryland Global Campus (2026-12)

A.A. in General Studies (Technology Concentration) – Community College of Baltimore County (2024)

Certificate in Cyber Foundations – University of Maryland, Baltimore County