Glynnis Hall

Leads performance improvement workshops that deliver measurable outcomes, such as reduction in process cycle time, a 15% increase in compliance with TJC standards.

Performance Improvement Transformation Lead - University of Maryland Medical System - Baltimore, MD

(2023-01)

Leads performance improvement workshops that deliver measurable outcomes, such as reduction in process cycle time, a 15% increase in compliance with TJC standards.

• Collects, analyzes, and presents data to leadership, create dashboards and standard work tools that improve data-driven decision-making and accountability across 9 departments.
• Develops and updates process maps for current and future state workflows, streamlined operations, increased productivity gains 10–20%
• Facilitate Lean and leadership training for over 35 + C Suite staff, achieving 90% adoption of new process improvements. driving 15% workflow efficiency and cost savings of $250K–$1M annually depending on project scope.
• Redesigned the delayed specimen workflow, reducing process time from 40 minutes to 9 minutes (77.5% improvement), improving lab efficiency, patient safety, and turnaround time for clinical decision-making.

Practice Transformation Consultant - Centene Collaborative Health Systems - Baltimore, MD

(2023-01 - 2023-12)

• Lead annual Hedis audits for multiple payer clients, ensuring 100% audit preparedness and successful completion, reducing audit deficiencies by 20-30%.
• Directed provider data quality initiatives for ACO and MDPCP physician groups while improving healthcare outcomes for 80% of contracted beneficiaries.
• Led organizational culture initiatives to promote HEDIS awareness and engagement, driving compliance, quality improvement, and cross-functional collaboration.
• Oversaw vendor performance and accountability, ensuring service-level agreements are met, resulting in improved vendor efficiency by 15%.
• Enhanced provider performance by delivering tailored education on HEDIS measures, medical record documentation guidelines, and coding practices.

Revenue Cycle Project Consultant, Department of Defense - Edera-NCC

(2022-01 - 2023-12)

• Lead Cerner revenue cycle system optimization for workflow improvements, system configurations and go-live activities across 86% of U.S. military facilities
• Designed and optimized workflow test scripts for Cerner Revenue Cycle, PowerChart, Charge Services, and FirstNet over 20 military facilities.
• Traveled to client sites for discovery, implementation, and sustainment activities.
• Proactively initiated, prioritized, tracked, and facilitated completion of project tasks and issues, avoiding overdue tasks and delays in training and deployment.
• Oversaw and facilitated Cerner Charge Services to increase clean claim rate by 18%, recover $3M in delayed revenue, and reduce audit discrepancies by 25% across DOD facilities.

Senior Revenue Cycle Operations/ Quality Assurance Trainer - Children's National Hospital

(2020-01 - 2022-12)

• Served as a revenue cycle go-live leader for Cerner Millennium implementation, overseeing staff readiness, coordinating at-the-elbow support, and ensuring seamless transition
• Designed and delivered enterprise-wide Cerner Millennium training programs, increasing post-training competency scores by 80% and reducing onboarding time for new hires.
• Led quality assurance audits in Cerner Millennium revenue cycle workflows, identifying gaps and reducing billing and registration errors by 20%
• Acted as hands-on operations leader, collaborating with executive and departmental leaders to identify and resolve revenue cycle gaps across Cerner Millennium Charge Services and all revenue modules
• Revenue cycle leadership skills led to identifying unprocessed charges over $18 million resulting in a 40% increase in clean claims and 28% reduction in A/R.

Healthcare Quality Improvement Consultant - Health Quality Innovators (HQI) - Henrico, VA

(2016-01 - 2019-12)

• Led quality improvement initiatives across physician practices, implementing evidence-based interventions that enhanced population health and operational workflows, achieving measurable improvements in patient outcomes.
• Provided MIPS and technical assistance to over 300 clinicians to avoid CMS penalties.
• Designed and delivered training and workshops for healthcare providers and staff on quality improvement methodologies.
• Reviewed real-time quality measure data, assessed needs and identified root causes to develop action plans for participating physician groups.
• Optimized provider workflows and quality initiatives to improve care for 77,000+ senior Medicare beneficiaries and increase physician MIPS performance.

Business Operations Supervisor - University of Maryland Medical Center

(2016-01 - 2016-12)

Physician Reimbursement & Enrollment - John Hopkins University

(2012-01 - 2015-12)

Supervisor- Revenue Audit & Compliance - CareFirst, Inc.

(2010-01 - 2012-12)

Regional Practice Manager, Department of Surgery - Howard University Hospital/ University College of Medicine

(2008-01 - 2010-12)

Charge Master - Howard University Hospital/ University College of Medicine

(2005-01 - 2008-12)

Supervisor, Patient Financial Services - Union Memorial Hospital

(2002-01 - 2005-12)

Master of Science - Healthcare Management - Stevenson University (2021-01 - 2023-12)

Bachelor of Science - Business Administration - Washington Adventist University (2012-01 - 2015-12)