Jarye
Quality Monitoring & Performance Improvement
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About
Quality Improvement and Behavioral Health leader with more than 10 years of progressive leadership experience directing crisis intervention programs, quality assurance initiatives, regulatory compliance, and operational performance improvement within nonprofit behavioral health organizations. Proven expertise leading 988 crisis operations, implementing quality monitoring programs, conducting operational audits, developing policies and procedures, and utilizing performance data to drive continuous quality improvement. Currently completing a Master of Social Work (Expected May 2027).
Project Management
Professional (PMP) with experience collaborating with executive leadership, government agencies, and multidisciplinary teams.
Experience
988 Program Manager of Quality & Operations - Grassroots Crisis Intervention
(2024-06)
- Provide executive oversight for Grassroots 988 operations, ensuring quality, compliance, and operational excellence.
- Lead continuous quality improvement initiatives through audits, trend analysis, performance monitoring, and corrective action planning.
- Direct a team of 25 employees, including supervisors, driving accountability, engagement, and leadership development.
- Develop and implement policies, procedures, and quality standards aligned with state and federal regulations.
- Analyze operational data and communicate performance metrics to senior leadership to support strategic decisions.
- Strengthen partnerships with internal departments, state agencies, and community stakeholders supporting crisis services.
Quality Operations Team Lead - LifePath Systems
(2022-08 - 2024-06)
- Managed quality assurance initiatives through chart audits, fidelity reviews, documentation monitoring, and coaching.
- Maintained compliance with Medicaid, state regulations, and organizational standards.
- Supervised Crisis Respite and Extended Observation Units while improving documentation quality and clinical outcomes.
- Implemented process improvements using operational data and performance trends.
National Helpline Program Manager - Mothers Against Drunk Driving (MADD)
(2020-12 - 2022-07)
- Directed national helpline operations supporting behavioral health and victim services.
- Produced executive reports, dashboards, and operational analyses to guide strategic planning.
- Managed nationwide workflows supporting more than 65 field staff.
- Led complex escalations and presented quality findings and recommendations to senior leadership.
Behavioral Health Program Manager - Lutheran Services in Iowa
(2020-05 - 2020-12)
- Supervised multidisciplinary staff and behavioral health programming.
- Oversaw compliance, staff development, operational planning, and quality improvement initiatives.
- Prepared court assessments and regulatory documentation.
Behavioral Health Case Manager - Lutheran Services in Iowa
(2017-06 - 2020-05)
- Managed complex family behavioral health cases and coordinated multidisciplinary services.
- Developed person-centered care plans and ensured documentation compliance.
- Supervised 14 staff members overseeing behavioral health programming.
- Conducted quality reviews and implemented process improvements.
- Prepared court reports and regulatory documentation.
- Provided coaching, compliance oversight, and performance management.
Education
Master of Social Work - Social Work (2027-05)
Bachelor of Science - Psychology - University of Northern Iowa
