Grace Cooley

Dynamic professional with a strong background in employee training and partnership development. Skilled in negotiating favorable contracts and implementing performance management systems to ensure compliance and foster a culture of continuous learning.

Certified Behavior Technician

• Use evidence-based strategies to reduce challenging behaviors
• Apply reinforcement techniques to encourage positive behaviors
• Respond to escalations safely using approved de-escalation methods

Data Collection & Documentation

• Record detailed, accurate data during each session
• Track progress toward treatment goals
• Complete session notes and maintain client records in compliance with regulations

Collaboration & Communication

• Communicate regularly with supervisors (BCBAs), caregivers, and team members
• Provide feedback on client progress and behavior trends
• Participate in team meetings and training sessions

Environment & Safety

• Maintain a structured, supportive, and safe environment
• Follow safety protocols and crisis intervention procedures when needed
• Ensure sessions are conducted ethically and professionally

Regional Director at Pioneer Human Services Inc. (2024-08 – 07-2025)

Regional Director overseeing organizational compliance, partnership expansion, and strategic resource allocation.

• Ensured compliance with organizational standards through effective policy implementation.
• Expanded service outreach by managing partnerships with local agencies.
• Provided strategic guidance on resource allocation and staffing requirements.
• Maintained robust relationships with key stakeholders, enhancing organizational goodwill.
• Developed regional budgeting processes aligned with corporate guidelines and business needs.
• Monitored expenses to ensure adherence to company procedures and budgets.
• Negotiated contracts and agreements with vendors and external partners to secure favorable terms.
• Coordinated recruitment efforts with HR to hire and retain top regional talent.

Specialist at Northwest Ambulance Critical Care Transport - Training (2020-10 – 2024-04)

Training Specialist focused on employee onboarding, curriculum development, and continuous learning initiatives.

• Facilitated onboarding sessions and conducted essential training for new employees.
• Developed training materials to enhance employee skill sets across various departments.
• Coordinated logistics for training events, ensuring availability of all necessary resources.
• Conducted training needs assessments to align employee skills with required competencies.
• Maintained accurate records of attendance and completion for compliance monitoring.
• Trained employees on new software, minimizing frustration during transitions.
• Implemented performance management systems to track progress against established goals.
• Promoted a culture of continuous learning by coordinating professional development opportunities.

Emergency Medical Technician at Procare EMS (2018-06 – 2019-08)

Emergency Medical Technician providing emergency medical care and patient transport services.

• Responded promptly to emergency calls and assessed patient conditions.
• Collaborated with healthcare teams to ensure seamless patient care.
• Documented patient information and treatment provided in detailed reports.
• Communicated effectively with patients, families, and healthcare professionals during crises.
• Demonstrated dedication to providing quality care through continued training and education.
• Trained new hires by offering insight into job duties and assessing shift performance.

Emergency Medical Technician at Medcare Ambulance (2017-01 – 2018-06)

Emergency Medical Technician delivering emergency medical services and patient care.

• Responded promptly to emergency calls, assessing situations and delivering appropriate treatment for illnesses or injuries.
• Evaluated patients' medical conditions, monitoring vital signs throughout transit.
• Documented assessment findings per established protocols to ensure compliance.
• Cultivated collaborative relationships with medical professionals to enhance patient care efficiency.

EMT-Basic at East Coast Ambulance (2016-09 – 2017-01)

EMT-Basic providing emergency medical response and patient transport services.

• Ensured equipment readiness for emergency response through regular maintenance and inspections.
• Reviewed and restocked inventory levels to prepare ambulances for service.
• Conducted thorough vehicle checks in compliance with required maintenance schedules.
• Collaborated with medical personnel to facilitate prompt treatment and patient transport.

BBA in Healthcare Management – Western Governors University (2019-01)

Certificate in Emergency Medical Technician – Maryland Fire And Rescue Institute (2016-09 – 2016-09)