Grace Hankins

Colorado State University student pursuing a B.S. in Marketing with a minor in Real Estate.

Experienced Shift

Lead with a strong background in sales, customer relationships, team leadership, and daily business operations. Seeking a marketing or real estate internship to apply business knowledge and gain hands-on industry experience.

Shift Lead at Playa Bowls (2024-03 – 2026-02)

• Led daily store operations and supervised team members during high-volume shifts.
• Build positive customer relationships by addressing needs, resolving concerns, and delivering consistent service.
• Supported sales growth through product recommendations, upselling, and personalized customer interactions.
• Trained and mentored new employees on company procedures, customer service, and operational standards.
• Managed opening and closing responsibilities while maintaining an organized and efficient work environment.
• Coordinated team responsibilities and communicated priorities to maintain service quality and operational efficiency.

Hostess at Boondocks (2023-06 – 2023-07)

• Coordinated reservations and seating for large parties and special events.
• Communicated with guests and multiple departments to create a positive and organized guest experience.
• Balanced multiple responsibilities in a fast-paced environment while maintaining professionalism and attention to detail.

B.S. in Marketing – Colorado State University (2029)

Minor in Real Estate – Colorado State University (2029)

High School Diploma – Heritage High School (2026)