Grace Kasonga

Administrative & Technical Coordinator who is a highly organized and technically proficient administrative professional with a proven track record of supporting executive-level operations within higher education. Adept at coordinating special event logistics, managing front-desk communications, and organizing high-volume archival records. Leverages a strong background in computer science to build tracking databases, streamline workflows, and improve office efficiency by 30%.

Clerical Support Assistant for Office of the President at Shaw University (2025-01 – 2026-05)

• Managed 20+ visitors and phone calls daily, maintaining an 89% customer satisfaction rating.
• Coordinated logistics for special events by reserving conference rooms, ordering catering, and preparing detailed event itineraries.
• Led a 3-person team where 85% of Office of the President's archival inventory (700+ documents) were sorted in the span of a 2-month period.
• Provided hospitality services for guests during high-level meetings and maintained strict inventory controls for office supplies.

High Impact Practices (HIPS) Office Assistant at Wake Technical Community College (2024-03 – 2024-05)

• Worked directly with Service-Learning co-coordinators to support students and faculty participating in service-learning to expand our efforts through marketing and social media.
• Created and managed Microsoft Excel database capturing 12+ years of historical student data previously enrolled in Wake Tech's Honors Program, improving management efficiency by 30%.

STEM Academic Research and Training (START) Intern at Wake Technical Community College (2022-08 – 2024-05)

• Conducted 90+ trials of six ESKAPE pathogens against six viral agents with a 91% data accuracy rate.
• Investigated optical absorption properties of regioregular poly (P3HT) and fabricated 72 thin films of P3HT using three different solvents (CB, DCB, and CF).

Bachelor of Science in Computer Science – Shaw University (2025-01 – 2026-05)

Associates of Science – Wake Technical Community College (2021-08 – 2024-05)