Kylie Franks
Administration, Planning and Coordination professional
Talent
BurnieMember since November 11, 2026
Strong Time ManagementComputer Proficiency/Microsoft Office SkillsData Collection/EntryStaff mentoring/trainingGeneral Office SkilsTelephony Skills
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Strong Time ManagementComputer Proficiency/Microsoft Office SkillsData Collection/EntryStaff mentoring/trainingGeneral Office Skils
About
Experienced and highly organized professional seeking a remote work opportunity where I can utilize my strong skills in administration, workforce planning, rostering and data analysis.
Experience
Business Support and Administration Assistant at Groundworks Solutions (2024 – Present)
- Manage day-to-day bookkeeping and financial records using Microsoft Excel
- Maintain accurate records, invoices and business documentation
- Scheduling of day-to-day planning for effective time management
Workforce Planner at Serco (2008 – 2024)
- Scheduling of over 900 agents across 4 different work sites and work types
- Accurately schedule to constraints and contractual obligations and client requirements
- Real-time analyst skills with experience working directly with clients
- Able to make reasonable procedural exceptions to accommodate ad hoc requests
Skills
AdministrationPlanning and Coordination professional
