Gracia Hancock

Loan Processor Assistant at E Avenue Loan Processing LLC (2025-11 – Present)

Independent Contractor assisting loan processors with borrower document collection, loan file organization, and pipeline tracking.

• Assist loan processors with borrower document collection, loan file organization, and pipeline tracking following initial disclosures.
• Support 12+ residential loan files (i.e. Conventional, FHA, non-QM) by organizing documentation and assisting with processor workflow.
• Order and track third-party services including title work, appraisal orders, homeowner's insurance quotes/binders, VOE, VOR/VOM, and payoff requests.
• Utilize Arive LOS and lender portals, such as UWM, to upload documentation, track loan progress, and assist with condition follow up.

Member Services Representative at Utah Heritage Credit Union (2024-05 – 2026-02)

Provided professional customer service while assisting members with financial transactions and account services.

• Provided professional customer service while assisting members with financial transactions and account services.
• Verified identification and documentation to maintain compliance and prevent fraud.
• Managed multiple member requests in a fast-paced financial environment while maintaining accuracy.
• Balanced cash drawer daily and maintained strict attention to financial accuracy.

Mobile Notary Loan Signing Agent at Pearl RE Solutions LLC (2023-06 – 2025-11)

Independent Contractor completing mortgage loan signings including purchase, refinance, HELOC, and reverse mortgage transactions.

• Completed 80+ mortgage loan signings including purchase, refinance, HELOC, and reverse mortgage transactions.
• Guided borrowers through closing documents including Closing Disclosures, Deeds of Trust, and mortgage notes.
• Verified borrower identities and ensured documents were signed and notarized correctly.
• Coordinated with title, escrow, and signing service companies to return accurate and timely loan packages.
• Maintained compliance with federal and state notarial laws while protecting borrower confidentiality.

Mortgage Loan Originator (Trainee) at Alameda Mortgage Corporation (dba Vision Mortgage Group) (2025-07 – 2025-11)

Trainee completing structured onboarding in loan origination and processing fundamentals.

• Completed structured onboarding in loan origination and processing fundamentals.
• Trained in Encompass LOS and Optimal Blue for data entry, document upload, and borrower file organization.

Mortgage Loan Officer (Trainee) at Security National Mortgage Corporation (2025-01 – 2025-07)

Trainee completing company-led training on mortgage origination, pre-qualification, and documentation standards.

• Completed company-led training on mortgage origination, pre-qualification, and documentation standards, as well as Encompass LOS.

Administrative Assistant at Snow College Office of Residence Life (2019-06 – 2023-07)

Maintained organized on-campus housing administrative records and supported daily operations.

• Maintained organized on-campus housing administrative records and documentation.
• Assisted with scheduling, data entry, and office coordination.
• Communicated and coordinated with students and staff regarding housing processes and documentation.
• Managed confidential records in accordance with institutional policies and procedures.
• Supported daily administrative operations of the Residence Life office.

Bachelor of Arts in Interdisciplinary Studies – Western Governors University