Sales Development Representative - Wix - Remote
(2025-09 - 2026-05)
- Generated an average of 30 qualified meetings per month for the Wix POS team through inbound and outbound prospecting efforts
- Influenced approximately $20,000 in monthly revenue through successfully sourced and qualified sales opportunities
- Built trust with prospective customers through consultative conversations focused on identifying business needs and recommending solutions
- Maintained consistent pipeline activity and schedule adherence while collaborating cross-functionally with sales and support teams
- Guided customers toward solutions aligned with their operational goals and business challenges
Priority Support Specialist - Wix
(2024-10 - 2025-09)
Delivered high-touch support for escalated customer situations, including high-value and premium users requiring personalized service, empathy, and advanced problem resolution.
- Managed complex customer interactions while balancing customer satisfaction, retention goals, and operational performance expectations for a portfolio of priority accounts
- Coordinated with internal teams to ensure timely and effective customer outcomes
- Built trust with customers during sensitive or high-stress situations requiring strong communication and emotional awareness
Billing Specialist - Wix
(2021-10 - 2024-09)
Assisted customers with billing, payment, fraud, and account-related concerns in a fast-paced support environment
- Managed sensitive customer conversations with professionalism, empathy, and strong attention to detail
- Resolved escalated customer issues while maintaining customer satisfaction and retention goals
- Navigated multiple systems simultaneously while documenting customer interactions accurately
Customer Service Representative - Wix
(2021-04 - 2021-10)
Served as a Tier 2 escalation specialist supporting billing, fraud, and risk inquiries via phone, chat, and email
- Managed high-volume inbound customer interactions while maintaining quality and productivity standards
- Trained Tier 1 agents on customer experience best practices and escalation reduction
- Delivered solution-oriented support focused on improving customer outcomes and overall experience
Microsoft 365 Ambassador - Experis IT
(2020-08 - 2021-04)
Supported Microsoft 365 customers with account assistance, troubleshooting, and product education in a remote support environment
- Assisted users with productivity tools, licensing, and technical issue resolution
- Delivered customer-focused support while maintaining productivity expectations in a fast-paced environment
- Helped customers successfully navigate Microsoft cloud products and services
Office 365 Productivity Specialist - GoDaddy
(2016-09 - 2020-08)
- Consistently achieved daily sales targets averaging $1,000 in a high-volume inbound call environment serving business customers
- Identified customer business needs and recommended appropriate Microsoft 365 services, security add-ons, encryption, and archiving solutions
- Delivered consultative customer support through phone, email, and screen-sharing interactions
- Maintained strong customer satisfaction while balancing technical support responsibilities and revenue-focused expectations
- Built long-term customer relationships through solution-oriented guidance and exceptional customer service
Hosted Exchange & SSL Support - GoDaddy
(2015-09 - 2016-09)
- Consistently achieved daily sales goals averaging $1,200 in a metrics-driven inbound support environment
- Identified customer needs and recommended appropriate Hosted Exchange, email, and SSL solutions
- Delivered consultative customer support while maintaining productivity and customer satisfaction standards
- Assisted customers with email setup, dashboard administration, and message delivery troubleshooting
- Guided customers through business email and security solutions tailored to their operational needs
Inbound Technical Support - GoDaddy
(2013-04 - 2015-09)
- Achieved daily sales targets averaging $500 in a high-volume inbound call center environment
- Consulted with customers regarding business goals and recommended products and services aligned to their needs
- Delivered technical support across domains, hosting, DNS, website, email, and security products
- Educated customers on best practices to support and grow their online business presence
- Maintained strong customer service standards while balancing sales and productivity expectations
