Grant Mcilvaine
Social Sciences undergraduate focusing on Anthropology in the UMass Amherst Honors College with customer-facing retail experience and leadership in coaching
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About
Social Sciences undergraduate focusing on Anthropology in the UMass Amherst Honors College with customer-facing retail experience and leadership in coaching.
Experience in POS systems, Technology product knowledge and basic troubleshooting, from working in technology customer service. As a tennis instructor, led individual and group sessions, building communication, teamwork, and confidence across skill levels. Familiar with graphic design tools.
Experience
Technology Sales Associate - Umass Store - UMass Amherst
(2024-09)
- Operated point-of-sale systems, handled transactions accurately, and maintained knowledge of tech products through Apple training.
- Assisted customers with product selection and basic troubleshooting, ensuring a positive experience.
- Strengthened communication, multitasking, and problem-solving skills in a fast-paced retail setting.
Seasonal Tennis Instructor - LA Tennis - LA Tennis
(2020-06 - 2024-08)
- Led group and individual tennis lessons, teaching fundamentals, developing drills, and ensuring safe, engaging sessions for all skill levels.
- Provided individualized feedback to help students improve technique, confidence, and sportsmanship.
- Built strong communication, leadership, and teamwork skills while managing groups and maintaining a positive learning environment.
Education
Undergraduate - Social and Behavioral Sciences - Anthropology - University of Massachusetts Amherst (2024-09)
John Marshall High School (2020-08 - 2024-04)
