Greg Ricciardella

Dynamic and certified professional with extensive experience in leading large-scale technology projects and strategic enterprise initiatives. Proven track record of managing efficient system upgrades and fostering a solid IT security culture and cost optimization by identifying changes as well as trends in technology. Adept at developing and executing customized implementation plans by ensuring alignment with client requirements.

Instrumental in maximizing customer satisfaction and product performance by maintaining data integrity and confidentiality throughout project lifecycles. Possess skills in maintaining transparency and facilitating post-implementation review by documenting project requirements, decisions, and outcomes.

Technology Program and Project Manager (M1) at North Highland Worldwide Consulting (2017-01 – Present)

Clients: Wells Fargo, American Association for Retired Persons (AAPR), Duke Energy, Acadia Healthcare, Electrolux Corp., State of Georgia Department of Health Services

• Direct customer experience teams in deploying a multi-year SAP C4C & SAP/HANA e-commerce platform to elevate consumer digital interaction.
• Facilitate Agile initiatives, including coaching, planning, product development, and management to optimize project outcomes and stakeholder satisfaction.
• Institute Program Management Office (PMO) for multi-site rollout of a behavior health EHR solution.
• Translate business needs into actionable plans and facilitate smooth project delivery by bridging communication gaps.
• Analyze data to derive insights, monitor key performance indicators (KPIs), and drive data-driven decisions during implementation process.
• Managed Business Analysis team for state CMS Modularity transformation related to their Provider solutions.
• Led firm analysis for Public Health sector adoption of Agentic AI solutions within State Medicaid and Public School domains.
• Executed multi-million CRM system to augment customer engagement and operational efficiency.
• Supported application of IT architecture solutions, covering over 200 client internal/external applications.
• Spearheaded enterprise-wide integration platform implementation for core Medicaid Claims and Provider Enrollment modules to enhance system efficiency and accuracy.
• Served as strategic partner in enterprise risk assessments to mitigate potential impacts across over 2K applications and formulate comprehensive risk response strategies.

Technology-Health and Public Services Consultant at Accenture (2007-01 – 2017-12)

Clients: Texas Medicaid and Health Partnership (TMHP)/Texas Department of Health and Human Service, Highmark Blue Cross and Blue Shield of PA, U.S Department of Education

• Managed security and audit teams to perform rigorous OMB and GSA technology compliance audits and fortify system integrity.
• Applied system security controls in accordance with NIST 800-37 & 800-53 guidelines to safeguard sensitive information.
• Offered detailed analysis and feedback to development teams to improve entity relationship diagrams and conceptual data models.
• Carried out thorough business analysis activities in response to federal and state legislative changes to ensure compliance with FISMA, NIST, ICD-10, and 5010 standards.
• Incorporated Microsoft Dynamics solutions for management of over 300K calls per month.
• Led a major CRM upgrade for a state Medicaid program's call center to boost operational efficiency.
• Designed Use Case scenarios and web application GUI mock-ups for development of user-centric web architecture.
• Streamlined process for administering average of 1.5M Medicaid claims per week by refining centralizing claims engine.
• Headed implementation of 5200-hour EDI project to connect third-party systems to a CAQH-certified Safe Harbor platform.

Assistant Director Environmental Services at Aramark Healthcare

Bachelor of Science in Health Policy Administration – The Pennsylvania State University