TECHNICAL SUPPORT ANALYST
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I am a results-oriented IT Specialist with extensive experience in technical support, systems administration, and troubleshooting across diverse industries. My expertise includes managing IT infrastructure, resolving complex technical issues, and delivering end-user support for applications such as Epic, TouchWorks, and NextGen. I thrive in fast-paced environments, consistently exceeding SLA standards while optimizing operational efficiency. Recognized as Asteres Employee of the Year, I am passionate about leveraging technology to drive innovation and solve challenges. Skilled in Active Directory, PowerShell, and ServiceNow, I am eager to connect and collaborate with like-minded professionals.
Technical Support for UnitedHealthGroup (Optum)
Bachelors degree at CSU Dominguez Hills