Amanda Robinson

Technical Support professional with extensive experience supporting hardware, software, and network environments across healthcare, academic, and public service organizations. Seeking a Technical Support Analyst role to continue expanding technical expertise while contributing to reliable, secure, and customer-focused IT operations.

Technical Support Analyst - New York Blood Center

(2024-04 - 2025-12)

• Provided technical support for hardware, software, and specialized systems in a 24/7 operational environment.
• Configured and deployed desktops, peripherals, and user accounts with appropriate security access.
• Installed, maintained, and repaired computer hardware and software.
• Troubleshot network, application, and connectivity issues to ensure reliable system access.
• Maintained equipment, software, and license inventories.
• Ensured compliance with security standards and regulatory requirements (FDA, AABB, OSHA).
• Delivered responsive customer service, escalated complex issues when necessary, and supported process improvements.

IT Manager - Nelson County Public Library - Bardstown, KY

(2022-10 - 2024-04)

• Maintained and troubleshot hardware, software, and network systems for staff and public users.
• Managed library servers, software platforms, and IT infrastructure.
• Performed PC setup and configuration for staff and patrons.
• Planned and executed system upgrades for hardware and software.
• Applied security patches and updates to servers and workstations.
• Provided on-demand technical support and trained staff on new technologies.
• Worked several hours per week at the front desk, checking materials in and out, and assisting patrons with library needs, and providing customer service support.

Technology Specialist - University of Louisville – Brown Cancer Center - Louisville, KY

(2013-01 - 2022-10)

• Diagnosed and repaired computer hardware and software issues for staff and faculty.
• Deployed and configured desktops and laptops.
• Managed user accounts within Active Directory and multiple network domains.
• Supported SAFE Document Management Software.
• Delivered remote technical support using the Bomgar appliance.
• Managed and resolved tickets using Spiceworks.
• Installed and replaced computer hardware components.
• Upgraded systems to current operating systems.
• Troubleshot and resolved printer and peripheral issues.

Reference Librarian / IT Specialist - Meade County Public Library - Brandenburg, KY

(2005-05 - 2013-01)

• Oversaw all computer systems, hardware devices, and servers.
• Maintained the library website and internal systems.
• Installed and maintained hardware and software across library computers.
• Conducted Microsoft Office training sessions for patrons and staff.
• Assisted patrons with research, computer use, and technical issues.
• Designed marketing materials including flyers, brochures, and presentations.
• Trained and mentored junior library technicians.
• Managed circulation systems, patron accounts, reports, and cash handling.
• Opened and closed facility and supported daily library operations.

Bachelor of Science - Library Informatics - Northern Kentucky University (2012-12)

Additional Coursework - Western Kentucky University

Additional Coursework - Elizabethtown Community College