Jenica Smith

Conscientious, highly resourceful HRIS Analyst & Payroll Support Specialist with 10+ years' building and developing structure, systems and processes, policies, and automation with over 4 years as an HRIS Analyst specifically. Emphasis on enabling exceptionally productive, open, and collaborative environments. Proficient in HRIS/HCM including UKG Ready, Swipeclock, and Execupay with additional background in QuickBooks.

UKG READY HRIS IMPLEMENTATION SPECIALIST at CHS PAYROLL (2025-01 – 2026-12)

• Managed implementation deliverables and stakeholder communications while maintaining project timelines and quality standards.
• Provided client training, documentation, and implementation guidance to support successful adoption of UKG Ready.
• Supported testing, troubleshooting, issue resolution, and user acceptance activities to ensure accurate system functionality before go-live.
• Conducted discovery with stakeholders, documented requirements, identified process gaps, and recommended practical UKG Ready solutions.
• Specialized in UKG Ready Advanced Scheduling, configuring scheduling functionality and workflows to support workforce coverage, staffing requirements, and operational needs.
• Configured and optimized UKG Ready HR functionality to align system processes with client policies, business requirements, and workforce needs.
• Led HR implementation projects in UKG Ready, translating business requirements into system configuration, workflows, testing, and deployment.

UKG READY IMPLEMENTATION SPECIALIST at COLLABORATION SOFTWARE PARTNERS (2023-03 – 2025-09)

Provided expert consulting and implementation services for UKG Ready, ensuring seamless deployment and optimization across core modules including Time & Attendance, Payroll, Scheduling, HR, and Talent Management.

• Collaborate with clients to gather business requirements and define UKG implementation plans
• Led end-to-end system configuration, including business process mapping, data migration, system integration (e.g., with ERP and third-party systems), and user acceptance testing.
• Partnered with cross-functional client teams to ensure alignment of UKG Ready functionality with organizational policies, compliance requirements, and workforce needs.
• Configure, customize, and integrate software solutions based on client specifications
• Manage project timelines, deliverables, and communications with stakeholders
• Conduct training sessions and provide documentation to ensure successful adoption
• Troubleshoot issues during implementation and coordinate with technical teams as needed
• Provide feedback to internal teams (product, engineering, support) based on client experiences
• Ensure projects are delivered on time and meet client expectations
• Build strong, trust-based relationships with clients throughout the implementation lifecycle

HRIS Analyst & Payroll Support Specialist at GREEN LEAF PAYROLL & BUSINESS SOLUTIONS (2020-01 – 2023-03)

Led full-cycle UKG Ready implementations, including requirement gathering, workflow design, system configuration, testing, and deployment to ensure seamless integration with clients' existing systems and business processes.

• Conducted detailed discovery sessions with clients to document business requirements and translate them into optimized UKG Ready configurations, focusing on efficiency, compliance, and scalability.
• Designed and implemented custom workflows and automation within UKG Ready to support HR, payroll, and timekeeping operations.
• Specialized in the successful deployment of the UKG Ready Time module, including configuration of pay rules, schedules, accruals, and time collection methods.
• Partner with client stakeholders, identifying areas where automation and HCM utilization can enhance efficiency.
• Provide HRIS support, understanding system errors or flaws and recommending step-by-step action plans to resolve user issues within Recruiting & Onboarding, Payroll, Time & Labor, and E-Learning.
• Perform root cause analysis and the process of elimination to locate system error causes, opening and documenting cases, alerting necessary parties, and continually following up until resolution is reached.
• Educate users on workflow configuration within onboarding and e-learning, walking HR administrators through the process to create and structure groups with documentation, requirements, training modules, and due dates.
• Streamline the migration experience for clients, vendors, and end users through setting expectations, proactive guidance, and responsiveness.
• Enabled accurate, timely payment of employees and laborers, researching, troubleshooting, and rectifying time clock discrepancies and errors promptly ahead of bi-weekly payroll.
• Leveraged automation to simplify bulky processes, maximize client time, and protect against potential compliance flags, proactively recommending and guiding process development where possible.
• Maintained a 4.8+ customer survey rating since 2020.

HR/Office Manager at COASTAL HEARING AID CENTER (2017-01 – 2020-10)

Cultivated a collaborative, supportive environment, leading talent acquisition and recruitment. Conducted employee onboarding and new hire training; set expectations, clarified objectives, and shared best practices.

• Created employee schedules, ensuring optimal staffing and coverage levels as well as correct documentation of absenteeism and overtime.
• Implemented effective HR policies, ensuring compliance with labor and employment regulations.
• Managed the annual performance review process, assisting management with workforce and succession planning.
• Guided employee relations, performing investigations and mediations to resolve conflicts when appropriate.
• Administered payroll for third-party contractors, certifying accurate timekeeping; managed vendor payments and corrected errors when necessary.
• Oversaw a small administrative team, monitoring clerical responsibilities and ensuring timely shipping as well as supply orders.
• Established clarity, sharpening accountability and empowering teams to perform via defining core KPI's, establishing milestones and timelines, and sharing tools for success.
• Drove retention and engagement up by 25 and 40% respectively through both clarifying organizational objectives and developing employee resources.
• Streamlined administrative systems inclusive of filing, billing, and scheduling; initiated and completed migration to paperless.

Account Representative at US LEGAL SUPPORT (2015-05 – 2016-11)

Provided attentive customer service, processing phone and email orders for expedites and certifying copies.

• Investigated client issues and concerns, performing root cause analysis to quickly identify and resolve complaints.
• Assigned and scheduled certified shorthand reporters to arbitrations, depositions, hearings, mediations, and trials as appropriate.
• Assisted managers with special projects, enhancing and improving efficiency wherever possible.
• Eliminated service delays, entering and verifying information in call center databases.

Insurance Verification Claims Specialist at THE LAW OFFICES OF THOMAS W. RUTLEDGE (2014-03 – 2015-04)

Assessed damages and claims as part of a legal team specializing in hazard claim filings and adjustments.

• Created new accounts, prepared and filed documentation, managed critical legal correspondences, and conducted follow-up on daily assignments to track and coordinate vital tasks through to completion.
• Conducted research to locate and catalog relevant legal information and documentation; assisted senior legal staff with special tasks/projects as needed.

BACHELOR OF SCIENCE in SOCIAL SCIENCES WITH EMPHASIS IN PSYCHOLOGY – SAN DIEGO STATE UNIVERSITY