Dedicated Team Lead: Johnson & Johnson – Walmart and Target at CROSSMARK (2010-12 – 2021)
Led a team of 11 Supervisors, 220 retail reps, Client Engagement Managers, Business Account Managers, Project Administrators, and Business Analyst. Executed retail work and sales for Johnson & Johnson in Walmart, Target and selected Grocery and Drug Stores. Managed the Client Relationship while working optimizing client KPIs.
- Led a team of 11 Supervisors, 220 retail reps, Client Engagement Managers, Business Account Managers, Project Administrators, and Business Analyst. Executed retail work and sales for Johnson & Johnson in Walmart, Target and selected Grocery and Drug Stores. Managed the Client Relationship while working optimizing client KPIs.
- Grew CROSSMARK revenue from $10MM to $13MM, maintained the highest gross margin among all teams. Formulated sales strategies that consistently met annual sales targets. Delivered the highest retail sales performance of any team for the client, totaling $40 MM.
- Budgeting and Financial analysis. Managed $8 MM corporate operating budget and a $13MM client budget, met revenue projections, operating expenses, and payroll targets. Delivered monthly forecasting and corporate KPI's. Cultivated relationships with business key stakeholders in Recruiting, Field Support, IT, and Data Analytics.
- Pioneered the Johnson & Johnsons Sales Leadership Development Program. Collaborated with Johnson & Johnson's HR and Training department to establish a comprehensive training program mandated for all new Interns hired.
- Project Manager of a taskforce that created a Rep Training program for CROSSMARK. This program reduced turnover by more than 50%, T & E cost reduced 20%.
- Innovated the implementation of the Client Dashboard through Alteryx and Power BI. Utilized client specific data from Retail Link to provide the various data points within the dashboard.
Retail Operations Manager at CROSSMARK (2010-12 – 2021)
Managed the day-to-day retail operations of the field supervisors and retail reps. Worked directly with Johnson & Johnson management in the field as well as their headquarter teams.
- Managed the day-to-day retail operations of the field supervisors and retail reps. Worked directly with Johnson & Johnson management in the field as well as their headquarter teams.
- Implemented training programs and sales strategies, contributing to sales leadership development.
- Lead a team of supervisors and a client team in the development of a Rep Scorecard to manage performance.
Account Executive at CROSSMARK (2010-12 – 2021)
Managed sales, distribution, category management, and marketing plans for Johnson & Johnson items.
- Managed sales, distribution, category management, and marketing plans for Johnson & Johnson items.
- Gained the widest distribution of Johnson & Johnson items.
- Successfully managed key accounts and wholesale customers in the Convenience Store channel.
Retail Supervisor at CROSSMARK (2010-12 – 2021)
Managed effective and efficient execution of retail merchandising and sales activities in a designated territory by through training and development of team members, and hands-on involvement to ensure the clients projects were completed in a timely manner.
- Managed effective and efficient execution of retail merchandising and sales activities in a designated territory by through training and development of team members, and hands-on involvement to ensure the clients projects were completed in a timely manner.
