Griffin Lalanne

Dynamic professional with expertise in problem-solving, customer service, and sales techniques, eager to build a rewarding career with Wabtec. Committed to leveraging strong critical thinking, effective team-building abilities, and an exceptional work ethic to drive success. Adaptable and versatile, with a proactive approach to learning new skills and processes.

ASSISTANT MANAGER at Coldstone Creamery (2021-11 – 2024-04)

• Developed and implemented strategies to improve operational efficiency and streamline business processes.
• Generated detailed reports and analyzed data to identify areas for improvement
• Provided mentorship and coaching to team members to foster professional growth
• Streamlined processes and procedures to improve overall workflow

SERVER/MANAGER/BARTENDER at Canteen Bar and Grille (2015-04 – 2021-06)

• Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Maintained cleanliness and organization of bar area while providing excellent customer service.
• Created and implemented cocktail menu designs to increase sales and customer satisfaction.
• Managed and trained a team of servers and bartenders in a high-volume restaurant.

SALES ASSOCIATE at Best Buy (2012-07 – 2015-03)

• Utilized extensive research skills to determine causes of customer issues and identified satisfactory solutions.
• Implemented company guiding principles to interact with co-workers, building friendly and productive team environment without conflict.
• Executed company sales system in interactions with guests, following procedures to increase sales, numbers and customer satisfaction levels.
• Proceded to be knowlegeable and up to date on current products and technology to provide the best product for the customer and their needs.
• Demonstrated ability to work in a fast-paced environment and meet tight deadlines.

BUSSER/HOST/BANQUET SERVER at Canteen Bar and Grille (2004 – 2011)

HIGH SCHOOL DIPLOMA – North Platte High School

– Mid Plains Community College