Gurpreet Kaur Lail
Technology Delivery Lead with 14+ years of experience in delivering enterprise solutions
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About
Technology Delivery Lead with 14+ years of experience in delivering enterprise solutions, leading teams, managing complex initiatives and partnering with business stakeholders. Experienced in leading project delivery in Pega, process improvement, AI automation. Proven ability to translate business requirements into scalable technical solutions following Agile methodology, mentor teams, facilitate Agile ceremonies, manage priorities and dependencies, allocate tasks, mitigate risks and drive initiatives from planning through delivery.
PMP certification in progress. Recognized as JP Morgan Dallas Rising Star in 2025, for the top 50 high performing associates.
Experience
Associate Software Engineer III / Security Engineer III – Technical Delivery Lead - JP Morgan Chase & Co - United States
(2021-02 - 2026-08)
- Led end-to end delivery planning for enterprise Pega releases, defining scope, sequencing and assignment of tasks, managing timeline, ran agile ceremonies, planned releases which resulted in on-time delivery, reduced production issues to almost 4 issues reported for one year and cost saving of approx. $800k per year.
- Collaborated with Product Owners and business stakeholders to translate requirements into prioritized user stories, identified dependencies, provided estimation and timeline of the feature delivery.
- Served as Pega application SME and primary contact point for partner teams, conducting application walkthroughs, explaining architecture, functionality and dependencies to enable effective collaboration.
- Owned Stakeholder communications for planned deliverables. Gave demos to more than 70+ users per session, answered user queries to ensure the deliverables meet standards and acceptance criteria before go-live. Provided feature presentation to the leadership.
- Managed and led cross functional platform upgrade initiatives (Pega and Java) by coordinating with cross functional teams and planning tasks, to increase system stability.
- Led team capability building through mentoring and technical training sessions, improved sprint velocity and reduced team dependency. Participated in interview process to build out the delivery team.
Technical Lead - Tata Consultancy Services - United States
(2020-08 - 2021-01)
- Managed multi feature delivery for credit card dispute solution, coordinating scope and priorities with Product owners and business stakeholders, owned end to end delivery to address pain points of the users.
- Facilitated requirement gathering session and converted outcomes into user stories and acceptance criteria, coordinated with off shore on tasks, ran peer review to manage code quality and reduce defects.
- Coordinated production deployment support and reviewed release plan for risk free code deployments in production.
Associate Software Engineer - JP Morgan Chase & Co - India
(2017-05 - 2018-10)
- Delivered a CIB fraud-monitoring and watchlist payment screening solution to satisfy regulatory requirements and reduce enterprise fraud exposure.
- Conducted requirement analysis, designed and delivered robust solutions using Agile practices to meet tight implementation timelines.
- Provided technical guidance and onboarding through knowledge-transfer sessions, improving team ramp-up and code consistency.
Software Engineering Analyst - Accenture - India
(2014-11 - 2017-05)
- Delivered solutions in Health Insurance and Telecommunications domains for accurate calculation of the premiums and process improvement.
- Integrated Pega Customer Decision Hub to deliver personalized telecom plan recommendations, enhancing targeted offers and customer engagement.
- Performed requirement analysis and application development, incorporated demo feedback, and recommended technical solutions to resolve client challenges and meet delivery milestones.
Programmer Analyst - Cognizant Technology Solutions - India
(2010-08 - 2014-11)
- Delivered projects across Banking and Automotive domains, working on all stages of SDLC to meet client objectives.
- Worked as off-shore production support lead to solve the production issues and ensure system stability.
- Incorporated demo feedback and recommended technical solutions to address client challenges; collaborated with onsite teams to clarify requirements.
Education
Master's degree - Computer Application - Punjab Technical University
Bachelor's degree - Computer Application - Techno India, West Bengal University of Technology
