Gyasi Farries

Administrative Support Professional with 10+ years of experience in customer-facing operations, front-desk administration, and hospitality service.

Key qualifications include administrative support, data entry, and record keeping; proficient in Microsoft Excel and Google Sheets; strong customer service and communication skills; adept at scheduling and problem-solving in high-volume environments; and experienced in handling confidential information. Successfully managed front-desk operations, improving workflows and training staff. A driven operations and hospitality professional delivering exceptional customer service, leading teams, and improving day-to-day operations with diverse background in fine dining, healthcare, nonprofit operations, and customer service, with proven strengths in leadership, process improvement, relationship building, and creating outstanding experiences for both guests and clients.

Recognized for taking initiative, solving problems, and earning the trust of leadership through a strong work ethic and collaborative approach.

Assistant Front Desk Manager at Pacific Edge Sports Academy (2026-08 – Present)

• Delivered professional customer service to families, clients, and staff in a fast-paced front-desk environment, ensuring clear communication and effective problem-solving.
• Managed daily check-ins, class schedules, and customer inquiries with precision, maintaining an organized and efficient front-desk operation.
• Processed billing inquiries and account updates while upholding confidentiality and professionalism in handling sensitive information.
• Coordinated with coaches and administrative staff to address customer concerns, fostering cooperative relationships and enhancing service delivery.
• Utilized Microsoft Excel and Google Sheets to maintain accurate customer records and operational data, ensuring timely updates and effective data entry.

Operations Manager (Seasonal) at Connolly Ranch (2026-02 – 2026-07)

• Recognized by leadership for independently identifying workflow improvements and designing efficient systems, leading to enhanced operational processes adopted across the organization.
• Documented standard operating procedures and trained seasonal staff on new processes, ensuring consistency and effective execution of operational tasks.
• Directed recruitment, onboarding, and training for seasonal staff, preparing them for summer camp operations and aligning them with organizational expectations.
• Coordinated multiple projects and schedules, fostering team collaboration and effective communication to meet critical deadlines.

Spa Receptionist at Silverado Spa And Salons (2025-06 – 2026-07)

• Scheduled appointments and managed calendars for massage therapists, ensuring timely and efficient service delivery for clients.
• Handled sensitive client information with confidentiality, adhering to privacy regulations and company policies.
• Maintained an organized reception area, contributing to a welcoming environment while managing high call volumes and client inquiries.

Server Assistant/ Outside Barback/Bartender/ Outside Server at Violetto (2023-04 – 2025-10)

• Delivered exceptional fine-dining service by anticipating guest needs and maintaining high standards throughout the dining experience.
• Guided guests through menu selections, daily specials, and beverage pairings, ensuring clear communication and personalized recommendations.
• Processed food and beverage orders accurately through the POS system, coordinating with kitchen and bar staff to ensure timely service during high-volume shifts.

Head Coach at Saint Helena Unified School District (2024-08 – 2025-03)

• Planned and managed team practices, game schedules, and logistics to ensure organized operations and efficient use of facilities.
• Supervised and mentored assistant coaches, fostering a collaborative environment that enhanced team performance and communication.
• Communicated effectively with families and program leadership to maintain strong relationships and support athlete development.
• Adapted training activities based on athlete performance and safety needs, prioritizing health and injury prevention.

Intern Sports Trainer at Pacific Union College (2022-10 – 2024-10)

• Supported athletes by developing individualized training plans that emphasized skill development, teamwork, and long-term performance, while maintaining confidentiality and empathy in communication.
• Documented and organized practice schedules, team logistics, and equipment management to ensure a safe and efficient training environment.
• Communicated effectively with athletes and staff to foster a positive team culture, promoting accountability and personal growth.

Back Waiter, Food Runner and Private Events at Farmstead (2019-03 – 2024-06)

• Coordinated timely delivery of dishes between kitchen and front-of-house teams, ensuring order accuracy and adherence to presentation standards in a Michelin-recognized fine dining environment.
• Maintained effective communication and teamwork with chefs and servers during high-pressure service periods, enhancing overall customer satisfaction.

Physical Therapy Intern at Adventist Health (2022-03 – 2023-07)

• Served 100-200 patients daily, assisting physical therapists with rehabilitation activities and ensuring adherence to care plans.
• Managed patient interactions with empathy and professionalism, fostering a supportive environment while documenting progress under licensed therapists' guidance.

E-commerce Shopper at Walmart Supercenter (2016-04 – 2021-01)

• Supervised daily operations, serving 100 to 200 customers with a focus on empathy and effective communication, achieving 100% accuracy in order fulfillment.
• Maintained an organized environment while overseeing 2000 to 3000 deliveries weekly, ensuring efficient service and problem-solving for customer inquiries.

Babysitter/Supervisor at Boys & Girls Clubs of St. Helena and Calistoga (2018-11 – 2020-01)

• Coordinated and hosted events for over 100 guests, ensuring seamless execution and addressing all attendee needs.
• Processed payments and maintained accurate records for events, facilitating efficient auditing and financial tracking.
• Responded to inquiries from guests and staff, fostering positive communication and enhancing customer service.

Private Event Coordinator at Oak Brook Park District Recreation Center (2016-03 – 2018-01)

• Served as the primary private event coordinator, managing events for 100+ guests while ensuring seamless execution and high customer satisfaction.
• Answered inquiries and resolved issues for 100-200 customers daily, maintaining 100% accuracy in service delivery compared to 70 peers.

Bachelor of Arts in Communications – Pacific Union College (2024-06)

Minor in Psychology – Pacific Union College

BS in Health Communication – Pacific Union College (2023-06)

AS in Health Science – Pacific Union College (2023-06)