Haendel Balzora

Motivated leader with over 15 years of experience in Organizational Change Management. Skilled in driving successful transformations across global organizations, with a proven ability to lead strategic initiatives, manage stakeholder engagement, and implement large-scale system changes. This has resulted in improved processes and seamless organizational transitions.

I have expertise in integrating IT Service Management processes to support business objectives, and possess strong leadership, problem-solving, and communication skills.

Dignity Health – Common Spirit Health – Phoenix, AZ

ITSM Lead - Organizational Change Management Process Owner (November 2016 – Present)

• Led organizational change management strategies for system upgrades and process improvements.
• Directed a team to ensure smooth transitions during major system implementations and reorganizations.
• Acted as a liaison between business and IT, managing stakeholder engagement and minimizing disruptions during transitions.

HonorHealth – Phoenix, AZ

Senior Change Management Manager (August 2013 – November 2016)

• Managed large-scale organizational change initiatives, including communication planning and change impact assessments.
• Led a cross-functional team through EMR system transitions, ensuring minimal downtime and business continuity.

US Foods – Phoenix, AZ

Configuration Management Process Owner (April 2013 – August 2013)

• Oversaw configuration management initiatives that supported organizational change processes and system transitions.
• Managed CMDB integrity and provided leadership during strategic transitions within the organization.

Master’s Program, University of Arizona School of Global Management - Graduated: December 2023

Bachelor of Science in Information Technology, University of Phoenix, AZ

ITIL Vendor Change Management Certificate

Change Management Specialist (CMS)