Quality Assurance Analyst
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With over three years of experience in customer service and quality assurance, I have developed a strong ability to manage complex inquiries, maintain accurate documentation, and deliver exceptional service across multiple communication channels.
During my time at Advanced Call Center Technologies, I served as both a Quality Assurance Analyst and Customer Service Representative supporting Bank of America. I evaluated call center performance, identified trends affecting customer satisfaction, and implemented actionable solutions to improve service quality. In this dual role, I handled high-volume customer inquiries—resolving issues such as billing discrepancies and account declines with professionalism and empathy. My experience managing multiple ticket systems and maintaining compliance documentation aligns well with your need for accuracy in HubSpot CRM and adherence to service-level metrics.
