Jorge Pareja

Experienced professional skilled in data entry, Excel, shipping & receiving, customer service, and forklift operations. Known for high accuracy, data management efficiency, and exceptional customer service. Strong communicator, adept at working independently or collaboratively.

Quality Assurance Analyst - UHSM - United Health Share Ministries - Santa Ana, CA (Hybrid)

(2023-11)

• Conducted comprehensive audits of customer service calls and emails to ensure representatives were adhering to company standards and requirements
• Evaluated and provided feedback via grade sheets to improve service quality and representative perform
• Utilized Irix Milliman software to assess and process medical applications, adhering to a set of requirements needed for approval
• Maintained constant communication with sales representatives to ensure fast turnaround times for client applications

Customer Service Representative - Epoch - Anaheim, CA (Remote)

(2021-09 - 2023-11)

• Processed membership cancellations efficiently and effectively
• Addressed customer inquiries regarding billing and general issues related to internet purchases
• Fielded inbound calls, providing prompt and helpful assistance
• maintained a professional and friendly demeanor while consistently delivering high-quality customer service over the phone
• Developed and executed comprehensive test cases and scripts, enhancing overall product stability
• Contributed to continuous improvement of testing processes, resulting in streamlined workflows and accelerated release cycles

Student Loan Specialist - Student Advisors - Santa Ana, CA

(2021-03 - 2022-01)

• Resolved incoming customer inquiries regarding student loans with clarity and professionalism
• Provided proactive support and guidance to customers, adhering to company policies and procedures to ensure the customer has a positive experience
• Engaged clients in a friendly and empathetic manner, actively listening to their concerns and offering personalized solutions
• Collaborated closely with management teams
• Demonstrated patience, empathy, and adaptability in managing challenging situations and behaviors

Receiving Clerk - Extron Electronics - Anaheim, CA

(2019-08 - 2021-03)

• Safely unloaded incoming goods using manual handling and forklift operations as required
• Conducted thorough inspections to verify the accuracy and condition of received items to make sure no damage occurred during transit
• Recorded and logged all received good into the company's inventory management systerm

High School Diploma - Desert Sands Charter School (2016)