Tyler Bray

Detail-oriented administrative and operations professional with experience coordinating communications, managing records, tracking data, and supporting fast-paced operational environments. Skilled in documentation management, problem-solving, multitasking, and maintaining accuracy under pressure. Strong background in compliance, customer service, and cross-functional communication.

Quality Assurance Analyst - Mary's Center - Washington DC

(2025-05 - 2025-10)

• Reviewed and validated 150+ records, files, and documentation entries weekly to ensure accuracy, completeness, compliance, and audit readiness across operational workflows.
• Conducted recurring quality checks and documentation audits, identifying discrepancies, tracking corrective actions, and helping resolve 95%+ of documentation issues within required timelines.
• Maintained and updated centralized documentation systems, strengthening version control, data accuracy, file organization, and accessibility for internal teams and compliance review.
• Partnered with cross-functional operations, compliance, and technical teams to clarify requirements, improve documentation handoffs, and support issue resolution across multiple workstreams.
• Developed and maintained 25+ test cases, processed documents, and quality checklists to standardize review procedures, support QA testing, and reduced documentation errors.
• Tested software applications for functionality, usability, and data accuracy, documenting defects and coordinating with development teams to resolve quality issues before final implementation.

Performance Analyst – Office of Pesticides, U.S. Environmental Protection Agency - CACI International - Arlington VA

(2017-01 - 2025-02)

• Managed performance reporting, operational analytics, and risk tracking across program-level initiatives, improving service delivery and reducing reported incidents by 30%.
• Reviewed, scored, and tracked 150+ technician tickets weekly against quality standards, maintaining 95% accuracy in documentation, timeliness, and resolution.
• Partnered with leadership to define KPIs, quality benchmarks, and process expectations, contributing to a 15% increase in customer satisfaction.
• Developed and refined standardized metrics, dashboards, and reporting tools to monitor productivity, project execution, service quality, and performance across multiple workstreams.
• Supported continuous improvement efforts by identifying workflow gaps, documenting trends, and presenting data-driven recommendations that improved efficiency, quality control, and delivery outcomes.

Information Management Specialist – Office of Pesticides, U.S. Environmental Protection Agency - CACI International - Arlington VA

(2017-01 - 2025-02)

• Developed and maintained an Access database to track re-registration responses, improving document control, data accuracy, and team visibility across active review workflows.
• Monitored project-specific statutory deadlines under FIFRA, supporting timely compliance, risk tracking, and regulatory follow-through for high-priority submissions.
• Reviewed and tracked registrant submissions for accuracy, completeness, and compliance, strengthening quality assurance and documentation standards.
• Coordinated with internal teams, industry experts, and external registrants to resolve inquiries, clarify requirements, and support efficient project communication.

Office Assistant - Anne Arundel Medical Center - Annapolis MD

(2015-10 - 2016-10)

• Coordinated referral, insurance verification, and coverage documentation processes, supporting accurate records, timely follow-up, and smoother administrative workflows.
• Managed confidential patient files and organized high-volume documentation, improving record retrieval, data accuracy, and information access for internal teams.
• Developed and supported office procedures for communication, document control, and follow-up tracking, strengthening service quality and day-to-day operational efficiency.

Patient Information Management Representative - Holy Cross Hospital - Silver Spring MD

(2013-07 - 2015-08)

• Managed secure electronic records, document barcoding, and database updates to strengthen document control, information accuracy, and compliance with internal standards.
• Verified patient demographic, financial, biometric, and signature data during registration, supporting accurate documentation and regulatory compliance.
• Processed confidential record requests for patients and healthcare providers through secured systems, maintaining data integrity, privacy, and timely information access.

Associate of Science - Information Technology - Strayer University

Certification - Data Analytics - Google