Quality Assurance Analyst - Mary's Center - Washington DC
(2025-05 - 2025-10)
- Reviewed and validated 150+ records, files, and documentation entries weekly to ensure accuracy, completeness, compliance, and audit readiness across operational workflows.
- Conducted recurring quality checks and documentation audits, identifying discrepancies, tracking corrective actions, and helping resolve 95%+ of documentation issues within required timelines.
- Maintained and updated centralized documentation systems, strengthening version control, data accuracy, file organization, and accessibility for internal teams and compliance review.
- Partnered with cross-functional operations, compliance, and technical teams to clarify requirements, improve documentation handoffs, and support issue resolution across multiple workstreams.
- Developed and maintained 25+ test cases, processed documents, and quality checklists to standardize review procedures, support QA testing, and reduced documentation errors.
- Tested software applications for functionality, usability, and data accuracy, documenting defects and coordinating with development teams to resolve quality issues before final implementation.
Performance Analyst – Office of Pesticides, U.S. Environmental Protection Agency - CACI International - Arlington VA
(2017-01 - 2025-02)
- Managed performance reporting, operational analytics, and risk tracking across program-level initiatives, improving service delivery and reducing reported incidents by 30%.
- Reviewed, scored, and tracked 150+ technician tickets weekly against quality standards, maintaining 95% accuracy in documentation, timeliness, and resolution.
- Partnered with leadership to define KPIs, quality benchmarks, and process expectations, contributing to a 15% increase in customer satisfaction.
- Developed and refined standardized metrics, dashboards, and reporting tools to monitor productivity, project execution, service quality, and performance across multiple workstreams.
- Supported continuous improvement efforts by identifying workflow gaps, documenting trends, and presenting data-driven recommendations that improved efficiency, quality control, and delivery outcomes.
Information Management Specialist – Office of Pesticides, U.S. Environmental Protection Agency - CACI International - Arlington VA
(2017-01 - 2025-02)
- Developed and maintained an Access database to track re-registration responses, improving document control, data accuracy, and team visibility across active review workflows.
- Monitored project-specific statutory deadlines under FIFRA, supporting timely compliance, risk tracking, and regulatory follow-through for high-priority submissions.
- Reviewed and tracked registrant submissions for accuracy, completeness, and compliance, strengthening quality assurance and documentation standards.
- Coordinated with internal teams, industry experts, and external registrants to resolve inquiries, clarify requirements, and support efficient project communication.
Office Assistant - Anne Arundel Medical Center - Annapolis MD
(2015-10 - 2016-10)
- Coordinated referral, insurance verification, and coverage documentation processes, supporting accurate records, timely follow-up, and smoother administrative workflows.
- Managed confidential patient files and organized high-volume documentation, improving record retrieval, data accuracy, and information access for internal teams.
- Developed and supported office procedures for communication, document control, and follow-up tracking, strengthening service quality and day-to-day operational efficiency.
Patient Information Management Representative - Holy Cross Hospital - Silver Spring MD
(2013-07 - 2015-08)
- Managed secure electronic records, document barcoding, and database updates to strengthen document control, information accuracy, and compliance with internal standards.
- Verified patient demographic, financial, biometric, and signature data during registration, supporting accurate documentation and regulatory compliance.
- Processed confidential record requests for patients and healthcare providers through secured systems, maintaining data integrity, privacy, and timely information access.
