Hamed Adams

IT Support Specialist with hands-on lab experience across Active Directory, Windows Server, hybrid identity (Entra ID, Azure AD Connect, Intune), and networking fundamentals. Google IT Support Professional Certificate holder skilled in troubleshooting via CMD, PowerShell, and SSH, with a documented history of scripting bulk user provisioning, resolving lockouts through Event Viewer analysis, and configuring GPOs. Four years of frontline customer service experience under high-pressure conditions — directly transferable to Tier 1 help desk environments where clear communication and calm decision-making matter as much as technical skill.

Security Officer - Residential, Hotel & Office Properties

(2022-01)

• Fielded 20–30 phone calls per shift from tenants, guests, and staff across hotel and residential properties, routing and resolving requests promptly.
• Communicated calmly and clearly with tenants, staff, and management in a fast-paced, high-pressure environment — directly transferable to Tier 1 help desk phone support.
• Operated access control and CCTV systems to support day-to-day site security operations.
• Built trust with residents and guests through consistent, attentive, and respectful service.

Team Leader - Jack in the Box

(2018-01 - 2022-12)

• Took 50+ customer orders per shift while simultaneously leading and coordinating a crew during high-volume rush periods.
• Resolved customer complaints with patience and de-escalation techniques in a high-volume, fast-paced environment.
• Trained and mentored new employees, building their confidence and familiarity with POS systems.

High School Diploma - Booker T. Washington High School