Hannah Backman

Human Resources professional with progressive experience in talent coordination, leadership development, employee support, event management, and customer service. Promoted through multiple roles at Veterans United Home Loans, advancing from customer-facing support into HR and leadership development coordination. Skilled at managing confidential information, coordinating programs and logistics, supporting candidate and employee experiences, and building strong relationships across teams.

HR Coordinator, Leadership Development at Veterans United Home Loans (2023-09 – Present)

Most Recent Role

• Coordinate leadership development workshops for managers and senior leaders, including scheduling, location booking, catering, and workshop logistics.
• Partner with facilitators to prepare materials, monitor team capacity, and help ensure leadership programs run smoothly.
• Maintain and update confidential leadership email distribution lists using weekly reports tied to payroll and company communications.
• Coordinate conference registration, hotels, rental cars, and logistics for leaders attending external development opportunities.
• Work with event managers, external speakers, vendors, and venue teams to plan and execute company leadership events.
• Create, track, and maintain event RSVPs for reporting, database management, and future planning.

HR Coordinator at Veterans United Home Loans (2023-09 – Present)

• Communicated with job candidates to schedule interviews and provide support throughout the recruiting process.
• Provided rejected candidates with constructive feedback, resume guidance, and interview preparation support to strengthen future applications.
• Sent, received, and reviewed employee agreements and amendments, ensuring accuracy of job descriptions and compensation information for records and audits.
• Created and managed an in-person interview welcome program, coordinating with procurement, fulfillment, and facilities teams to deliver a smooth candidate experience.

VU Experience Specialist at Veterans United Home Loans (2023-09 – Present)

• Reviewed calls from loan officers, loan specialists, and loan coordinators to support a consistent, high-quality borrower experience.
• Completed targeted call reviews requested by associate directors to identify coaching opportunities, improve performance, and build employee confidence.

Customer Service Representative at Veterans United Home Loans (2023-09 – Present)

• Supported borrowers in a call center environment by answering questions, resolving needs, and connecting customers with the right resources.
• Helped create a smooth and positive customer experience by listening carefully, communicating clearly, and reducing unnecessary transfers.

Event Manager at Cooper's Ridge Event Venue (2023-02 – 2023-10)

• Managed opening and closing procedures to prepare the venue for weddings and special events.
• Supported wedding planners, couples, and vendors during long-duration events while maintaining a professional and service-focused presence.
• Assisted with event-day logistics and helped resolve issues quickly to support seamless execution.

Baker at Hy-Vee Bakery (2022-05 – 2023-09)

• Prepared daily bakery items to fill pastry cases, support customer demand, and fulfill large catering orders.
• Assisted customers with questions, cake orders, and decorated desserts to meet expectations and special requests.
• Performed closing procedures and maintained food safety, sanitation, and management standards.

Bachelor of Science in Hospitality Management, Emphasis in Human Resources – University of Missouri (2021-08 – 2023-05)

Associate of Arts in Business – Moberly Area Community College (2019-08 – 2021-05)