Property Management Office Assistant at Rolfe Properties (2018-01 – Present)
- Digitized 100+ documents by scanning and organizing into online filing systems, improving accessibility.
- Supported household operations, including grocery ordering, decor setup, and gift prep for family events.
- Formatted travel itineraries for weekend getaways, ensuring clear schedules for executive and guests.
- Maintained 100% confidentiality when handling sensitive personal and office records.
- Provided personal and administrative support to an executive assistant, handling time-sensitive daily tasks.
Case Manager at Low Income Housing Institute (2024-01 – 2026-01)
- Provided case management services including developing and maintaining individualized service plans and making referrals to community resources while completing detailed case notes in a timely manner.
- Helped clients secure and maintain public benefits, entitlements, and other support services by obtaining all required documentation, coordinating with constituents, and advocating on the behalf of clients.
- Served as a mentor to onboard and train new employees and provided ongoing guidance when necessary.
- Created and shared educational presentations and documents on evidence-based practices for case management services, such as Motivational Interviewing, to the agency’s team of case managers.
Case Management Intern at Transitions Spokane (2022-11 – 2023-06)
- Provided basic case management services including developing service plans and client goals, making referrals to community resources, and assisting in the completion of paperwork.
- Helped clients secure and maintain public benefits, entitlements, and other support services by obtaining all required documentation, coordinating with constituents, and advocating on the behalf of clients.
- Assisted in the teaching of basic living skills such as budgeting, cooking, personal hygiene, self-care, housekeeping, and the use of public transportation to clients.
- Utilized funding programs such as Foundational Community Supports (FCS) to enroll and aid eligible clients, while staying up to date with case notes and service hours.
Mental Health Therapist Intern at Spokane Public Schools Behavioral Health Agency (2022-01 – 2022-10)
- Provided trauma-informed, person-centered counseling utilizing evidence-based practices in the individual, family, and/or group setting to clients under the weekly supervision of a licensed social worker.
- Developed and implemented individualized care plans, measurable objectives, and obtainable goals, in collaboration with the client, evaluating client progress and adjusting as needed.
- Maintained client records and all other required documentation in a timely and confidential manner.
- Administered mental health assessments such as the PHQ-9, ACEs, GAIN-SS, and CANS to clients when necessary.
Kids’ Program Assistant and Program Intern at Acres of Diamonds (2020-05 – 2020-09)
Interned at local nonprofit, which provides homeless moms and kids non-traditional, community-based transitional housing for 20 hours a week.
- Created resource learning material to be used with families by the Case Manager.
- Modeled appropriate boundaries in relationships and facilitated counseling sessions for residents.
- Assisted in training volunteers on running various aspects of Program.
- Led Kids' Program multiple times a week.
Kids’ Program Assistant and Case Management Intern at Acres of Diamonds (2019-05 – 2019-09)
- Shadowed Case Manager to learn the intricacies of dealing with the homeless women population.
- Assisted in the implementation of age-specific program curriculum for school-aged kids.
- Completed research and learning assignments given by supervisor.
- Helped manage Kids' Program 2-3 times a week for up to 12 children at a time.
Kids’ Program Assistant and Operations Intern at Acres of Diamonds (2018-05 – 2018-09)
- Implemented curriculum and supervised Kids' Program each week.
- Helped manage flow of in-kind donations.
- Maintained building facilities and coordinated with others to solve maintenance issues.
- Directed the main house and apartment moving processes efficiently, including scheduling volunteer groups.
