Harveen Toor

Results-driven Service Advisor with 5+ years at high-volume Toyota dealerships. Expert in customer retention, service sales, and turning difficult situations into 5-star reviews. Proven to thrive under pressure from U-Haul to Amazon to towing.

Service Advisor at Cowboy Toyota (2022 – Present)

• Managed 50+ customers daily in high-volume service lane, maintaining high CSI and retention scores
• Consulted customers on needed repairs, translated technician diagnostics into clear estimates, and closed service sales
• Generated additional revenue through upselling manufacturer-recommended maintenance and genuine Toyota parts
• Handled warranty claims, extended service contracts, and recall compliance accurately and efficiently
• Coordinated with parts & tech team to meet promised delivery times and resolve escalated customer concerns

Service Advisor at Texas Toyota of Grapevine (2021 – 2022)

• Built strong customer relationships from write-up to delivery, increasing repeat business
• Performed walk-around inspections and explained multi-point inspection results to drive service approvals
• Resolved complex service issues professionally, de-escalating frustrated customers and protecting dealership reputation

Delivery Driver at Amazon (2019 – 2021)

• Delivered 250+ packages daily on time with high efficiency and customer satisfaction
• Maintained safe driving record and positive attitude in fast-paced, high-pressure environment

Customer Service Rep at U-Haul (2017 – 2019)

• Dispatched trucks, managed reservations, and handled end-of-month madness with calm professionalism
• Cleaned, inspected, and prepped fleet ensuring safety and readiness
• Provided emergency roadside and towing assistance as needed, demonstrating reliability under pressure