Sydney Fullerton

Results-driven IT consultant with 5+ years of experience in providing technical support, sales support, and customer service. Proficient in operating systems, software troubleshooting, and IT management. Skilled in CAD, Revit, and other technical tools. Proven ability to work remotely and effectively communicate with clients. Strong organizational and time management skills. Possesses a high school diploma and various certifications.

Geek Squad Consultation Agent - Best Buy - Buford, GA

(2023-02 - 2024-08)

• Provided supervision for multiple associates when required. Repair hardware (windows and Mac) for new or existing clients.
• Built client relations through knowledge of product, services, and honesty.
• Repaired software (Windows and Mac) related issues for new or existing clients.
• Identified virus' and malware and remove them through the assistance Geek Squad certified software.
• Performed maintenance, on-site setup, removal of adware/trial version software, optimization of storage space, and processors.
• Provided tech support over the phone or on-site for new or existing clients and resolve the problem in a timely manner.
• Provided sales support to new or existing clients to help upgrade software, hardware, or purchase a new workstation.
• Worked with customers hands-on to help them understand the issues with their hardware.
• Provided excellent customer service, and train others on positive communication between the agent and the client.

Client Manager - BimWorks Design Group - Winder, GA

(2022-01 - 2023-08)

• Create time-sensitive models within the program
• clear understanding of basic structure & architecture
• Responding and coordinating with firms and engineers to ensure project accuracy
• Communicating in meetings daily
• utilizing MS word, Excel, as well as calendar management
• Dealt with heavy internet security for protection of project files
• basic IT troubleshooting on private computer as well as the teams
• Coordinating projects for Engineers and Design Firms
• Responding to a fast turn-around time for rushed projects
• Producing relevant drawings and details. Advanced BIM modeling and detailing in Revit including parts, assemblies, split walls, parametric components 2 & 3D drafting.
• BIM modelling with Revit.
• Designing plans in AutoCAD and Revit of various objects: houses, metal structures, stadiums, road drainage pipe scheme.
• Responsible for creating interior design construction drawings and presenting it using 3D model by Revit

Revit Operator - Brittingham & Associates - Norcross, GA

(2019-06 - 2023-02)

• Create time-sensitive models within the program
• clear understanding of basic structure
• Responding and coordinating with firms and engineers to ensure project accuracy
• Communicating in meetings daily
• utilizing MS word, Excel, as well as calendar management
• Dealt with heavy internet security for protection of project files
• basic IT troubleshooting on private computer as well as the teams
• Producing relevant drawings and details. Advanced BIM modeling and detailing in Revit including parts, assemblies, split walls, parametric components 2 & 3D drafting.
• BIM modelling with Revit.
• Designing plans in AutoCAD and Revit of various objects: houses, metal structures, stadiums, road drainage pipe scheme.
• Responsible for creating interior design construction drawings and presenting it using 3D model by Revit

Senior Game Advisor - Gamestop-Buford - GA

(2012-08 - 2019-03)

• Managing the business as well as using solution selling culture to not only maximize profits but sales as well
• handling deposits and money
• training our employees to better not only themselves but attempt to further them in their careers and passions.
• Buying and selling of used products from our guests, and advising them on the best products and add-ons to enhance their experience with the product.
• Alphabetizing products and putting up marketing kits while following planograms for best customer experience.

IT Help Desk Support

High School Diploma - Buford High School (2012-05 - 2012-05)