Haylee Mottram

Results-driven operations and project support professional with 5+ years of experience coordinating workflows, managing documentation, and supporting day-to-day business operations in fast-paced environments. Skilled in project coordination, communication, scheduling, and process improvement with a strong attention to detail and organization. Proven ability to manage multiple priorities, support cross-functional teams, and maintain efficient operations while delivering high-quality service and support.

Operations Manager/Project Support - Artec Sprinkler Corp

(2025-08 - 2026-04)

Support daily operations for a fire protection services company generating over $2M in annual revenue.

• Coordinate project-related documentation, scheduling, vendor communication, and operational workflows between office staff, technicians, and project managers.
• Manage accounts payable and receivable processes, reconciliations, collections, and vendor management using QuickBooks.
• Assist with permits, AIA's, COI, compliance documentation, scheduling updates, and customer communication.
• Collaborate with field teams and leadership to improve scheduling efficiency, job costing, and operational communication.

Financial Services Associate - Fidelity Investments

(2025-03 - 2025-07)

• Managed detailed documentation and compliance processes requiring high accuracy and organization.
• Coordinated account maintenance, transaction processing, and audit-ready documentation within strict regulatory guidelines.
• Worked cross-functionally with internal teams and clients to resolve issues and maintain timelines.
• Processed 401(k) enrollments, contributions, loans, withdrawals, and distribution requests in compliance with company policies and federal regulations.
• Assisted employees with retirement plan questions, account updates, beneficiary changes, and investment option information.

General Manager - Planet Fitness

(2020-10 - 2025-03)

• Oversaw daily operations for a high-volume facility with 20+ employees and a six-figure operating budget.
• Coordinated schedules, staffing, operational workflows, and facility maintenance.
• Managed vendor relationships, customer communication, and issue resolution in a fast-paced environment.
• Increased membership revenue by 18% year-over-year through operational improvements and team leadership.
• Reduced employee turnover by 30% through improved accountability, training, and communication.

Master of Business Administration - Project Management - Southern New Hampshire University (2026-07)

Bachelor of Science - Business Administration - Southern New Hampshire University (2020-05 - 2026-05)