Heather Johnson

Energetic and personable restaurant server with more than seven years of experience delivering exceptional guest service in high-volume dining environments. Recognized for strong menu knowledge, accurate order handling, composure under pressure, and a genuine hospitality style that builds guest loyalty and repeat business.

Server at California Pizza Kitchen (2026-04 – Present)

• Manage multiple tables in a fast-paced environment while maintaining order accuracy, timely service, and close attention to detail.
• Recommend menu items, beverages, appetizers, and desserts to enhance the guest experience and support sales growth.
• Coordinate closely with kitchen staff, bartenders, and teammates to ensure accurate and efficient food and beverage service.
• Resolve guest concerns professionally and help create positive dining experiences that encourage repeat business.

Server at Twin Peaks (2023-01 – 2025-07)

• Delivered exceptional service in a high-volume, fast-paced restaurant with a strong focus on hospitality and brand experience.
• Managed multiple tables while coordinating timing with kitchen and bar staff to ensure prompt, accurate order delivery.
• Maintained detailed knowledge of food, beer, and cocktail offerings to improve guest satisfaction and support sales.
• Followed health, safety, and sanitation guidelines while maintaining a clean, organized station.
• Collaborated with teammates and management to resolve guest issues quickly and maintain positive dining experiences.

Restaurant Server at Seasons 52 (2019-01 – 2022-12)

• Delivered polished, professional service in a fine dining environment with strong emphasis on guest engagement and menu expertise.
• Explained menu features and wine pairings to enhance the dining experience and build guest confidence.
• Entered orders accurately in the POS system, managed special requests, and ensured check accuracy and timely payment processing.
• Used advanced upselling and suggestive selling techniques to increase average check totals and support repeat clientele.
• Maintained composure during peak service hours while supporting teammates across multiple sections.
• Assisted with training new staff members to reinforce consistency and service excellence.

Server at Ink Eats & Drinks (2017-09 – 2018-12)

• Provided attentive and friendly service in a high-energy neighborhood restaurant environment.
• Communicated clearly with kitchen staff to manage ticket times and maintain order accuracy.
• Assisted bartenders and hosts during high-traffic shifts to improve guest flow and team efficiency.
• Maintained awareness of dietary restrictions and guest modifications to support safety and satisfaction.
• Managed cash handling and end-of-shift reconciliation accurately.
• Completed opening and closing checklists daily according to company standards.

Licensed Real Estate Courses Completed.